The Winchester Emergency Communications Center (ECC) is the vital link between citizens and first responders. The ECC is responsible for communications with the public, police, fire, emergency medical services, and animal control. The ECC is also the after-hours contact for other City departments. Emergency Communications Specialists enter all warrants into the Records Management System, as well as the State and National Database.

Goal (Strategic Plan Goal 5):

Attract and retain a diverse and well-qualified applicant pool and a high-performing work force by creating a superior work environment that promotes effective leadership, teamwork, innovation, and employee well-being.

Objectives:

• Provide quality access for reporting emergencies and non-emergencies by answering telephone calls in a timely manner.

• Respond consistently and provide a timely entry and dispatch of calls for service.

• To provide quality customer service.

• To educate the public on use of Video to 9-1-1.