Meter Technician

FY 2021-2022 Annual Budget

Organizational Chart

Description

The Meter Technician is a Division of the Public Works Department. Currently, this Division services approximately 6,138 meters. The American Water Works Association (AWWA) recommends that every water utility accurately meter all water taken into its system and all water distributed from its customer's points of service.


The City of White Settlement has 2 billing cycles consisting of week day readings and billings. The residential and commercial meters assigned to each billing cycle are divided into routes that Meter Tech's read, either manually or with mobile automated technology. Information captured during the meter reading provides the basis for the department's water and sewer billing collection.


This Division is also responsible for checking, testing, repairing, and replacing water meters and transmitters. These responsibilities include the task of disconnecting and reconnecting services, as well as providing and maintaining consistent water services to the resident's of White Settlement.

Budget Summary

Personnel Summary

2020-2021 Accomplishments

  1. Installed all new commercial meters and transmitters
  2. Started residential meters installation but is slowed due to shipment delays
  3. Has continued to address work orders in a timely manner
  4. continues to provide a high level of service to the citizens

Goals

  1. Comply with all performance measures and keep track via work oders with all the proper information
  2. Improve service levels and efficiencies of existing operations
  3. Set meters in a timely manner for contractors, developers, and homeowners
  4. Explore options to periodically calibrate and test accuracy of active water meters
  5. Determine when a meter needs to be replaced based on test results
  6. Rotate routes amount Meter Technicians

FY22 Objectives

  1. Monthly staff meetings to provide updates, deliver announcements, solicit feedback, share information, and to ask or answer any questions
  2. Create a Policy and Procedure Manual to include all current SOP's and add new ones as needed
  3. Monthly review of Meter Technician's work orders
  4. Average time to 45 minutes to put residential meters into service
  5. Establish Policies and Procedures that are both specific and measurable for when meters should be replaced based on test results
  6. Quarterly rotations of Meter Tech's reading routes

Performance Measures



Performance Measures