Information Technology
FY 2023 Annual Budget
Department Description
The Information Technology Department supports all City Departments, manages, and supports all departmental and enterprise systems and maintains an extensive technology infrastructure. The IT Department provides services to 25 locations, maintains and supports over 100 applications/systems, manages 100 virtual servers, maintains and backs up nearly 50 Terabytes of data, maintains and supports over 1,600 devices, fields over 4,500 support requests a year, and maintains and manages the county-wide radio system with nearly 900 subscribers, 3 maintained radio towers and 800 square miles of radio coverage.
Organization Chart
Department Mission
The Information Technology Department's mission is to provide excellent levels of support and technology that enables departments to deliver quality City services efficiently and effectively to our citizens.
Goals and Objectives
- All IT initiatives are prioritized to directly support the business needs of the department(s) and the support of City of Victoria's business objectives.
- Provide information technology coordination and management services for public safety agency technology systems and projects.
- Maintain compliance, security, and confidentiality of sensitive areas of operations.
- Provide support and effective customer service for all users of City of Victoria information systems.
FY 2022 Highlights
Implemented new CJIS compliant two factor authentication software for Police and Fire that provides an additional layer of security for computer logons.
Implemented new SIEM (security incident and event management) that provides real-time analysis of security alerts generated by applications and network hardware. This allows us to view logs from multiple devices in a single pane of glass and quickly identify issues.
Implemented new MDM (mobile device management) that allows additional security measures to be implemented on mobile devices and for quicker deployment of those devices.
Implemented new Help Desk solution that allows us to track our SLAs which provides greater accountability to our customers.
Migrated on-premises employee Intranet to hosted platform that allows employees to access forms and documents off-site.
Completed Laserfiche upgrade that allows us to create forms and add workflows to documents.
Implemented new internet service provider that provides us with higher speeds at a reduced cost.
Implemented electronic document signing process to increase efficiencies in our contract signing process.
Replaced firewall and wireless network at Public Library that provides for greater security and increased wireless coverage.
Increased our website ADA Accessibility Rating from 85% to 95%.
Performance Metrics
Departmental Efficiencies
Implemented new help desk system that allows us to track our SLAs - (service level agreements) and more detailed classification of data, which results in quicker resolution time.
New employee portal allows employees to access documents and forms outside of our network.
New imaging process applied to new computers which lowers prep time, resulting in delivering computers to our customers in a shorter time frame.
Adding all City-issued mobile devices to Apple Device Management program which allowed us to create a zero-touch deployment for new devices.
FY 2023 New Program/Initiatives
Implement additional security measures for SCADA network.
Implement two-factor authentication for all employees as an additional layer of security.
Implement email encryption solution to ensure CJIS compliance and ease of use when sending PII documents.
Purchase of Adobe Acrobat license upgrades to ensure application is secure and supported by Adobe.
Replace/upgrade 95 computers/laptops that are at the end of their replacement cycle.
Cityworks implementation for Environmental Services, Parks Dept., and B.E.S.
FY 2023 Budget Highlights
The Information Technology budget request equals $2,074,768, an increase of $348,328 or 20.2 percent, compared to Fiscal Year 2022 Adopted Budget, $1,726,440. The Fiscal Year 2023 budget includes one-time expenses of $60K and $2,014,768 in recurring expense, an increase of $288,328 or 16.7 percent, from last year’s recurring budget.
Personnel increase is due to $16,819 in baseline adjustments, $50,449 for IT Technician, and $7,659 for Phase III of Compensation Plan. (Baseline adjustments: include payroll reorganizations, new hires, retirements that took place in the prior fiscal year, as well as longevity and TMRS rate that will be captured in this fiscal year.)
Maintenance increased $189K for implementation of two-factor authentication for employees, an email encryption software that will provide an easier way to send encrypted email that is CJIS compliant, addition of a mobile app to our Cityworks project that provides an interface for citizen engagement, Cityworks maintenance costs, and renewal of our employee security awareness training program.
Contractual Services increased $110K for hosting charges by NewEdge for Cityworks, and a one-time charge for phase 2 of Cityworks implementation, adding Environmental Services, Parks, and BES to the system.
Capital expenditures decreased $26,750 and include purchase of additional Laserfiche licenses and license upgrades for our Adobe Acrobat software.
Total Expenditures for Corresponding Fiscal Year Presented
- In Fiscal Year 2023, added one (1) IT Technician (SCADA).
Department High-Level Descriptions of Personnel:
Director of Information Technology (1) - Manages and directs the City’s information technology (IT) operations, ensuring the department provides efficient and effective technical support service.
Administrative Assistant (1) - Serves as the assistant to Director of Information Technology by performing administrative duties. Provides frontline customer service by serving as the primary receptionist for the department. Maintains budget information and purchases all materials for the department.
Systems Administrator (1) - Responsible for the maintenance, configuration, and reliable operation of computer systems and servers.
Systems Technician (1) – Assists with the maintenance, configuration, and reliable operation of computer systems and servers.
Network Technician (1) –Responsible for designing, organizing, modifying, installing, and supporting the City’s LANs, WANs, and network segments.
IT Technician (SCADA) (1) –Responsible for designing, organizing, modifying, installing, and supporting the City’s SCADA network.
IT Support Administrator (1) - Responsible for the daily support of software and assessing and implementing software upgrades as needed.
IT Support Technician, Senior (2) – Assists with the daily support of software and assessing and implementing software upgrades as needed.
IT Support Technician (1) - Diagnoses, repairs, and maintains hardware and software components of the City's computer systems.
IT Web Support Technician (1) - Develops and maintains portions of the City’s Internet and Intranet websites.
Recommended/Not Recommended List
*** NOTE: Other items have been requested, however, they are not listed below due to the fact that the amount requested is in line for normal operating funding. ***