Fiscal Year 2021/22
Oversee water service-related activities including meter reading, service turn-on and turn-off, and issuing monthly water, sewer, and refuse bills. The call center and customer service representatives serve as the primary customer contact for most Tucson Water customers
Conduct high bill investigations, investigates water waste complaints, and provide other customer assistance services. Respond to water complaint issues and provides water audit services to customers with high bills and high water use landscaping.