Information Technology Overview

Fiscal Year 2022/23

Mission Statement

Our business is customer satisfaction. We are value-added partners, aligned with our customers by being agile, reliable, and proactive.


The following programs are included in this department:

Staffing By Program

*Full Time Equivalent Employee (FTE)

Budget By Program

Department Expenses

Budget By Expense Category

Budget By Funding Source

Significant Changes

The adopted budget for Fiscal Year 2022/23 of $27,969,510 reflects a decrease of $2,427,620 from the Fiscal Year 2021/22 Adopted Budget. Major changes include the following:

  • Increase in salaries and benefits budget by $1,175,480
  • Decrease in special revenue funds by $3,600,000
  • Decrease in services budget by $3,100


During Fiscal Year 2022, the Information Technology Department continued enhancing technology to support the City’s hybrid workforce; increased and improved cyber security tools, techniques, and services; partnered with City departments to implement new technologies and improve processes; and enhanced technology services to citizenry. With the implementation of new solutions, several outdated legacy applications were retired. The department also strengthened the City’s cybersecurity posture and increased the utilization of data to assist with data driven decisions by increased access to data analytic The Information Technology Department Director/CIO left in April and a search was conducted for a new Director.


The Information Technology Department’s accomplishments for Fiscal Year 22 include:

• Assisted City departments with the implementation of new or replacement

enterprise applications

• Established a Data Community to make Tucson a data-driven City by

developing a network of data professionals with access to a robust data

platform and authoritative and discoverable data for use by all


• Responded to over 41,100 requests for service while maintaining a 94%

customer satisfaction rating

• Improved customer service through upgrade of telecommunications tools

and customer experience portal

• Simplified city network

• Initiated comprehensive hardware refresh plan

• Established redundant data center

• Upgraded asset management and standardization programs

• SAG award (Special Achievement in GIS) from ESRI

• Smart 50 Award for transformative work in smart cities from Smart Cities


Future Objectives

In support of the City’s service to the community and business operations, the IT department will continue to focus on transforming customer service into customer satisfaction, equitable access to information and technology, secure and efficient operations, increased planning and strategic collaboration, and employee development.