Information Technology Overview

Fiscal Year 2021/22

Mission Statement

To enhance technology for the people of Tucson today and tomorrow based on citizen-centered government through technology. Information Technology Department values are: knowledge, simplicity, productive communication, collaboration, transparency, consistency, innovation, flexibility, and exeptional customer service.


The following programs are included in this department:

Staffing By Program

*Full Time Equivalent Employee (FTE)

Budget By Program

Department Expenses

Budget By Expense Category

Budget By Funding Source

Significant Changes

The adopted budget for Fiscal Year 2021/22 of $30,397,130 reflects an increase of $2,949,150 from the Fiscal Year 2020/21 Adopted Budget. Major changes include the following:

  • Increase in personnel related expenses* by $841,310
  • Increase in EnerGov annual software renewal by $305,000
  • Increase in IT project for distance learning by $3,600,000

*5 new full-time equivalent positions for IT Transit Support have been added to the Fiscal Year 2021/22 Adopted Budget.


Throughout the year, the IT department worked to Enhance technology to support the increasing hybrid workforce and utilized technology to remotely monitor trends and resources. It also worked on reducing applications by consolidation of duplicate applications and retiring legacy applications. Strengthened cybersecurity posture by hardening systems, applications and network components. Utilized data to assist with data driven decisions by increased access to data analytics. Lastly, focused on the optimizations of City workflows & increased automation, and smart sourcing between public and private cloud options.


The IT Department responded to over 34,400 requests for service while maintaining a 94% customer happiness rating. As a Covid-19 response, the department deployed more than 1,500 laptops, monitors and peripherals to enable hybrid work force. It also worked on an enterprise application implementation and consolidations included workflow optimization, after call support, online database options, and online signatures. Upgraded City phone system to support deployed soft phone capabilities and automated citizen call back. Built community wireless infrastructure to address City’s digital divide. Application upgrades to ~30 City systems which impacted public safety operations (911, Police and Fire), time recording, and scheduling, assets management, and route optimization were completed. Established a Project Management/Quality Assurance & Training team to lead in standardized project management and training. Lastly, the department was successful in Establishing a Data Analytics/GIS team to provide quantitative information and spatial mapping to assist in data driven decisions.

Future Objectives

The IT Department seeks to work on expanding the Smart City investment to bring greater visibility to citizen impacting. The department will work towards an increase in access to data, data analytics and spatial computing. Modernization and simplification of network resources to adhere to good practices will also be a priority for the upcoming year. As well as asset standardization which will assist cyber security posture and visibility and the expansion internal communications tools to increase collaboration. Lastly, the IT Department will work on improving service based ITD support, development of analytics including of artificial intelligence and machine learning, and deployment of tools to increase enhance citizen services.