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FEMA Assistance

FEMA public assistance is a reimbursement program and they will not pay upfront for damage or repairs. Individual assistance will only cover non-insured claims or losses. All losses must be thoroughly documented. Receipts are a requirement and photos help with the documentation of the loss. Note: individual assistance will not pay for any food losses or replacements.


Here is a list of approved assistance for this event:


FEMA can provide assistance for items not covered by insurance for homeowners and renters. You cannot receive assistance from both your insurance company and FEMA for the same damage. Doing so is illegal insurance fraud.


Households

The following types of assistance may be provided by FEMA’s Individuals and Households Program.

  • Temporary Housing Assistance: Financial assistance to homeowners or renters to rent a temporary place to live if your home is unlivable because of the disaster, and you have no insurance coverage for temporary housing. If there no rental properties are available, as a last resort, a government housing unit may be provided in some areas.
  • Lodging Expenses Reimbursement: Reimbursement of hotel expenses for homeowners or renters for short periods of time due to inaccessibility or utility outage, if not covered by insurance or any other program.
  • Home Repair: Financial assistance to homeowners to repair disaster-caused damage to their primary residence, when the damage is not covered by insurance, to make the home safe, sanitary, and fit to occupy.
  • Home Replacement: Financial assistance to homeowners to help replace their home destroyed in the disaster, when the damage is not covered by insurance.
  • Permanent Housing Construction: Direct or financial assistance for the construction or repair of a home. This type of help occurs only in certain unique cases where no other type of housing assistance is possible.


Other Needs Assistance

Financial assistance is available for necessary expenses and serious needs directly caused by the disaster, including:

  • Child-care expenses
  • Medical and dental expenses
  • Funeral and burial expenses
  • Damages to essential household items (room furnishings, appliances); clothing; tools (specialized or protective clothing and equipment) required for your job; necessary educational materials (computers, schoolbooks, supplies)
  • Fuel for the primary heat source (heating oil, gas)
  • Clean-up items (wet/dry vacuum, dehumidifier)
  • Damage to an essential vehicle
  • Moving and storage expenses caused by the disaster. This is moving and storage of essential household goods to prevent further damage, such as ongoing repairs, and returning property to the applicant’s primary residence.
  • Other necessary expenses or serious needs as determined by FEMA

Please visit www.disasterassistance.gov for more information or click here to apply.



Temple Taskforce

Temple Recovery Taskforce Connects Residents with Disaster Relief

The City of Temple has established the Temple Recovery Taskforce to connect residents affected by Winter Storm Uri with available resources.


“With so many residents still feeling the effects of this unprecedented weather event, we wanted to make sure we could get them in touch with local organizations that could meet their needs,” City Manager Brynn Myers said.


The Temple Recovery Taskforce, headed up by the city’s Housing and Community Development Department, is coordinating local organizations that are ready and available to provide recovery services to residents who have been impacted by Winter Storm Uri.

The taskforce will use Crisis Cleanup, a free website that helps coordinate relief efforts by participating organizations, including services such as debris removal, home repair and water damage repair at no charge. It does not provide resources that require a licensed or skilled tradesman, such as plumbing or electrical work.


Requests can be submitted through the City of Temple’s Housing Resource Center by calling 254-298-5999, Monday through Friday from 8 a.m.-5 p.m.


“Our goal is to help as many residents as we can,” Nancy Glover, director of Housing and Community Development, said. “We believe our already-established partnerships with local organizations will help meet those outstanding needs of our residents and the city’s goal of a quick recovery.”

These services are not provided by the City of Temple. The City is only coordinating with local organizations who provide services. There is no guarantee that a request for assistance will be fulfilled.


A list of local contractors who may be able to help with more complex repairs is available here. The City doesn’t endorse these organizations but is simply providing contact information for ease in finding assistance. Please remember to check references and choose your contractor wisely.


Residents and businesses may also be eligible to receive a Federal Disaster Loan through the United States Small Business Association. For additional information on SBA and to apply, click here.


Additional resources are available through the Federal Emergency Management Association. FEMA can provide assistance for items not covered by insurance for homeowners and renters. For additional information, visit disasterassistance.gov


Permitting Fees Waived

Mayor Tim Davis has authorized the City of Temple to waive permit fees associated with necessary repairs due to storm damage.


Please note permit and inspections are still required, but any associated fees should be waived.


To download a list of permitted contractors click here. The City of Temple encourages all residents to research local contractors prior to choosing a contractor to complete repairs.

Avoid Disaster Relief Scams

Watch out for fraudulent charities and disaster relief schemes related to Winter Storm Uri. Here are a few tips:


  • Donate to reputable charities or groups whose work you know and trust.
  • Be aware of organizations with copycat names or names similar to reputable organizations.
  • Scammers will often ask for donations through cash, gift card or wire transfer.
  • Vet any contractors and check references before hiring them. DO NOT pay in full prior to work being completed.
  • Resist the pressure to act immediately. Legitimate businesses will give you time to make a decision.
  • You can also click here to see a list of permitted contractors. The City of Temple encourages all residents to research local contractors prior to choosing a contractor to complete repairs.

Temple Tool Library

The Tool Library provides residents with the necessary resources for home repairs and modifications through a no cost membership. This is a concept similar to that of a book library, but instead of books, we lend tools!


By providing access to quality and costly tools, the Tool Library gives ALL Temple residents the opportunity to repair, enhance, and beautify their homes, allowing them to maintain a sense of independence and dignity.


View the complete Tool List.


Any Temple resident over the age of 18 with a valid Temple Public Library Card is welcome to use the Tool Library. Members are required to fill out a membership application, sign a liability waiver and present a government-issued ID.


How to Identify and Prevent Mold in Your Home

Click here for more information.


Do Not Burn Pressure Treated Wood

If residents are burning wood in their yard or their fireplace, plese do not burn pressure treated wood. Pressure treated wood emits a poisonous gas which is also a carcinogen - it's dangerous and bad for your health.

Emergency Food Distribution


If you are in need of food, the following locations will be distributing food:


Emergency Food Distribution on Saturday, February 20

  • The Salvation Army of Bell County - 419 West Avenue G
  • 11:00am - 7:00pm
(Food distribution will take place at the Salvation Army McLane Center of Hope located at 419 West Avenue G in Temple, while supplies last.)

  • Churches Touching Lives of Christ - 702 W. Avenue G
  • 1:30pm - 3:30pm
Emergency Food Distribution on Sunday, February 21
  • Love of Christ Food Pantry - 2000 Airport Rd
Emergency Food Distribution on Monday, February 22
  • Churches Touching Lives of Christ - 702 W. Avenue G
  • 12:30pm - 3:40pm

  • Love of Christ Food Pantry - 2000 Airport Rd
  • 2:00pm - 5:00pm

The City of Temple and Temple ISD will be distributing water and food in certain neighborhoods Monday afternoon.

Residents can pick up one case of water and bag of food for their family at one of the following locations while supplies last beginning at about 12:30 p.m.:

  • Grace Temple Ministries, 801 S. 13th St.
  • Meredith-Dunbar Early Childhood Academy, 1717 E. Avenue J
  • Central County Services, 322 S. 22nd St.
  • Canyon Creek Townhomes, 1476 Canyon Creek Dr.
  • Village at Meadowbend, 2787 Martin Luther King Jr Dr.

Food and water distribution is intended for families and individuals who reside in these neighborhoods and are unable to travel to other pickup locations. Resources will be distributed by TISD school buses.


Emergency Food Distribution on Tuesday, February 23
  • Churches Touching Lives of Christ - 702 W. Avenue G
  • 12:30pm - 3:40pm

Emergency Food Distribution on Wednesday, February 24
  • Love of Christ Food Pantry - 2000 Airport Rd
  • 6:00pm - 7:15pm

Emergency Food Distribution on Thursday, February 25
  • Love of Christ Food Pantry - 2000 Airport Rd
  • 9:00am - 11:30am

  • St. Vincent De Paul - 106 W. Avenue D
  • 9:00am - 1:00pm

Emergency Food Distribution on Saturday, February 27
  • Churches Touching Lives of Christ - 702 W. Avenue G
  • 8:30am - 11:40am

Bottled Water Distribution

(March 1, 2021) Water IS NO LONGER BEING SUPPLIED AT THESE LOCATIONS AS OF 3/2/2021.


(February 19, 2021) The City of Temple will have limited supplies of bottled water available for residents still without water.


Bottled water distribution locations will open at 2pm on Friday, 2/19.

  • Central Fire Station, 210 N. 3rd St.
  • Fire Station #2, 1710 E. Ave H.

Water will be limited to one case per household while supplies last.


Potable water is also available at Fire Stations #3-8. Citizens must bring their own container to fill up with potable water:


  • Central Fire Station, 210 N. 3rd St.
  • Fire Station #2, 1710 E. Ave H.
  • Fire Station #3, 3606 Midway Dr,
  • Fire Station #4, 411 Waters Dairy Rd.
  • Fire Station #5, 510 North Apache
  • Fire Station #6, 3620 Range Rd.
  • Fire Station #7, 8420 West Adams
  • Fire Station #8, 7268 Airport Rd.

If you have questions regarding this matter, you may contact the Call Center at 254.298.5550. This call center line is answered by a live representative Monday - Friday, 8am - 5pm. If you have immediate needs, please call 2-1-1.


________________________________________


--(SPANISH)

La ciudad de Temple tendrá suministros limitados de agua embotellada disponible para que los residentes del área afectada la recojan.


El agua estará disponible a partir de las 2 p.m. el Viernes en estos lugares:

  • Estación Central de Bomberos, 210 N. 3rd St.
  • Estación de Bomberos #2, 1710 E. Ave H.
  • Grace Temple Ministries, 801 S 13th S
  • Promesa Familiar, 1018 E Avenue A
  • Mayborn Civic & Convention Center, 3303 N 3rd St.

- El agua se limitará a una caja por hogar mientras duren las reservas

- Los puntos de distribución cerrarán hoy a las 6 pm y estarán abiertos los Sábados y Domingos de 11 am - 6 pm.

- Aquellos que no pueden viajar de manera segura a un lugar de distribuci ón de agua pueden llamar al 254.298.5550 para coordinar la entrga.


El agua potable también está disponible en las Estaciones de Bomberos 3-8. Deben traer su propio recipiente para llenar con agua potable.

  • Estación de Bomberos #3, 3606 Midway Dr.
  • Estación de Bomberos #4, 411 Waters Dairy Rd.
  • Estación de Bomberos #5, 510 North Apache
  • Estación de Bomberos #6, 3620 Range Rd.
  • Estación de Bomberos #7, 8420 West Adams
  • Estación de Bomberos #8, 7268 Airport Rd.

No Cost Laundry Services For Residents

As part of its continued winter storm recovery efforts, the City of Temple will make laundry facilities available at no cost Tuesday and Wednesday for residents who may not have laundry access. Detergent will be provided while supplies last.


Tuesday, Feb. 23

1601 E. Adams

Coin Laundry/Lavanderia

1601 E. Adams

Hours: 6:30 a.m. – 9:30 p.m.


Wednesday, Feb 24

Wavemax

10 Olaf Drive

Hours: 7 a.m. – 9 p.m.

Boil Water Notice Lifted

Temple, TX (Feb. 20, 2021) -- The Boil Water Notice has been lifted for the previously-affected areas. City of Temple water customers no longer need to boil water.


Should you have any questions regarding the Boil Water Notice please call 254.298.5611.

Boil Water Lifted

What You Should Know About Water Leaks

Water leaks will reveal themselves as pipes continue to thaw. Here are a few tips on how to detect and respond to leaks.

  • Watch your water meter: The water meter is usually located under a plastic cover near the street. Turn off all the water fixtures in your home and then check the water meter. If the numbers on the meter continue to climb after an hour or so, you likely have a leak.


  • Shut off your water: If you have a leak or a burst pipe, shut off water at the water main as soon as possible. The shutoff valve will be located in the same box as your water meter. If you need assistance shutting off your water, call the Utility Services Department at 254.298.5611 or Temple Fire & Rescue at 254.298.5682.

  • Determine where the leak is: If the leak is occurring on the city’s side of the water meter, report it on the Track Temple app or online at templetx.gov/tracktemple. If it is on your side of the water meter, contact a private plumber to arrange for repairs

Transportation Service Updates

With roads clearing and better conditions occurring, Temple Police Department Transportation Services will be discontinued Saturday, Feb. 20 at 12 a.m.  PD Transportation services will then shift resources to deliver water for those who cannot get to water distribution points on Feb. 20. Transportation services will still be provided for persons that need to depart a warming shelter through Saturday, Feb. 20. 

____________________________________________________________________________________


--(SPANISH)

Con la limpieza de carreteras y mejores condiciones que se están produciendo hoy, los servicios de transporte del Departamento de Policía de Temple se suspenderán hoy, Sábado 20 de Febrero a las 12 am. Los servicios de transporte del departamento de policía luego trasladarán los recursos para entrgar agua a quien quienes no puedan llegar a los puntos de distribuci ón de agua. Se seguirán proporcionando los servicios de transporte para las personas que necesiten salir de un refugio de calentamiento hasta el Sábado 20 de Febrero. Si no puede llegar a un punto de distribuci ón de agua o necesita transporte a casa desde un refugio, llame al 254.298.5550.

Warming Shelters

The following facilities will remain open at night when temperatures drop below freezing:


  • Impact Church 306 E. Adams Ave.
  • Salvation Army, 419 W. Ave. G

If you are in a life-threatening situation, call 911. If you need other assistance or information regarding shelters, call 211. Do not call the Temple Police Department for non-police related incidents.

Water Notices

The City of Temple’s water system is operational. The City is not shutting off water service.


If you have a water leak or burst pipes, turn off water at your main if you are able to. If you have an ACTIVE water leak or water emergency, call the Utilities Department at 254.298.5611. These lines are prioritizing active leaks and emergencies. You will receive a voicemail, please leave a message with your name, address of the leak and contact phone number. Voicemail is checked every 15 minutes.


City crews and contractors are working around the clock responding to water leaks and water main leaks around town, but we do not have the capacity to handle preventative water shut offs or non-active leaks at this time. If you do not have an active leak, wrap your pipes, open any cabinets and try to drip your water line if possible.


If you have discolored water, let it run until it runs clear. The discolored water is caused by minerals the pipes and usually shows when water mains are isolated for leak repair. The water is safe, but crews are unable to flush lines with current conditions.


Visit templetx.gov/protectyourpipes for additional info.

We hear you, Temple, and we are with you.


The City of Temple is not an electric service provider. The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power throughout most of the state. Unfortunately, the City does not have the ability to repair power infrastructure or restore power.


We understand the safety concerns our community has about power outages. These outages scale state-wide and the Oncor team is working hard to restore power across Texas. Please check the Oncor Facebook page for the most updated information on outages.


If you are safe in your home, do not leave. To stay safe during a power outage:


  • Keep blinds or curtains closed to keep heat in.
  • Close off rooms to avoid wasting heat.
  • Wear layers of loose-fitting, lightweight, warm clothing
  • Eat and drink. Avoid caffeine.
  • Stuff towels or rags in cracks under doors.
  • Use alternate plans for refrigerating medicines or power-dependent medical devices.
  • Disconnect appliances to reduce energy strain.

If you do have power (and when your power is restored) PLEASE CONSERVE. Set your thermostat to 68 degrees or below. Unplug any devices/electronics that are not in use. Conserving power can help get us all back on the grid.


City of Temple Solid Waste will resume garbage, recycling, and bulk/brush pickup on the NORMAL schedule starting Monday, February 22.

Curbside recycling and garbage will need to be separated and placed at the curb on your regular collection days. If you are in need of additional garbage collection or have an overflow, please place any extra bagged garbage OUTSIDE of your bin on your normal garbage collection day to be reloaded and dumped.


The Secure Document Shred event planned for Feb. 20 has been canceled. If residents have documents they would like to be shredded, they can bring documents to the Solid Waste facility at 3219 Bullseye Ln. on Saturday and place them in the blue bin outside of the front door to be shredded. Otherwise, the next document shred event will be scheduled for April 10th. Updates will be posted at templetx.gov/solidwaste


For additional information, visit templetx.gov/solidwaste.

What is the city doing to restore my power?

The City of Temple is not an electric service provider. The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power throughout most of the state. Unfortunately, the City does not have the ability to repair power infrastructure or restore power.

Due to high demand for electricity the Texas power system is facing a significant shortfall of power generation.

The city recommends that residents reduce their energy use to lessen strain on the power grid:

  • Lower your thermostat to at least 68 degrees.
  • Lower the water heater temperature to 120 degrees.
  • Never use an oven or a gas stovetop to heat your home.
  • Unplug electronic devices and turn off lights that are not in use.
  • Reduce shower time and avoid baths.
  • Refrain from using large appliances like your washer, dryer, oven, and dishwasher for the next few days. When in use, limit opening the oven door to prevent wasted energy.
  • Keep your fireplace damper closed unless a fire is burning.
  • Avoid using your natural gas fireplace, if possible.
  • If you have a pool, do not use the pool heater. Instead, run your pool pump during the coldest part of the day to circulate the water and prevent freezing.

Why do some residences or business have power while others are without?

Power outages are caused by two major issues: winter storm outages and controlled power outages directed by ERCOT.

According to Oncor, controlled outages are being designated so that hospitals and other critical infrastructure remain intact. This means that customers near critical facilities, or those in limited areas where rolling outages won’t take place in order to maintain grid stability, may not experience outages, while those farther from these facilities or areas may be out multiple times or for longer instances.


What is the city doing to help road conditions?

The City of Temple sanded major overpasses and bridges. However, the city’s two sanding trucks went out of operation and the Streets department was unable to keep up with the demand due to the unprecedented nature of this storm. The Texas Department of Transportation (TxDOT) is assisting as resources are available, however, they also have limited resources at this time.


How is the city helping residents during this time?

Several city departments have coordinated efforts to ensure that local warming shelters have resources they need to assist residents during this time. City staff coordinated donations of food, water and other supplies, and also coordinated and provided transportation to the warming shelters.


Is the City shutting off my water?

The City of Temple is NOT turning off water in the City and does not have any distribution issues. There may be low water pressure in your area due to frozen pipes or isolated leaks. Crews have reduced pressure in the 31st Street area to repair a leak. Again, the City is NOT shutting off water. Please share this post to get the accurate information out to our citizens.


Why is my water coming out dirty/unclear?

The discolored water is likely minerals from the pipes. It usually shows when we isolate mains for leak repair.

Residents can run their water until it clears up. It is not harmful but is unappetizing.

We would normally flush out of the hydrants but we cannot currently do that as effectively.