Neighborhood Enhancement Dashboard

Neighborhood Enhancement Performance Charts

Neighborhood Enhancement Division Performance Charts

The Neighborhood Enhancement Division works in partnership with the citizens of the City of Tampa to promote and maintain a safe and desirable living and working environment. To improve the quality of Tampa’s neighborhood through education, enforcement and abatement, and to respond to community concerns and attain code compliance while maintaining high professional standards and continually seeking improvements and innovations.


GOALS AND OBJECTIVES:

Ensure the effective and efficient enforcement of codes which address property maintenance standards along with the timely removal of litter, illegal dumping, graffiti removal, and appropriate alley way clean ups; To be recognized as a leading metro City dedicated to the improvement of the quality of life through timeliness of abatements and blighted conditions in the neighborhoods

Complaint Response

Neighborhood Enhancement investigates complaints concerning violations received from citizens and initiates complaints with a goal of completing the initial inspection within 21 days. The inspection team which consists of 34 inspectors make this response time under 14 days. This timeline includes proactive work done by inspectors as well.


Note: In the months of March, April, May 2020 inspections were delayed due to direct response of COVID-19.

Average Number of Days Cases Are Open

Average number of days taken by NED’s inspectors to close the civil or code case since the case was opened. Department goal is to close cases in 60 days as it depends on number of variables such as code board, admin, etc. currently department is meeting the goal.

Percentage of Voluntary Compliance

Citizens shall cooperate with the code inspector to get in compliance within 21 days or before prehearing gets scheduled. The department goal is 65 % voluntary compliance rate with effort of citizen and inspectors (department).

Average Days of Final Course of Action

Average time taken by NED to hand off the case to the Hearing Magistrate, Civil Court, or hire an abatement contractor to bring the violation into compliance. The department goal is to finish the case within 45 days

Note: average days in January through April are high due to response of COVID-19 as many cases were rescheduled.

Percent of Proactive Cases

Proactive Officer Initiated Cases are those violations observed by the field Code Enforcement Officers that result in a case being opened. These cases are not called in by complainants.


Complainant Generated Complaints are those complaints which are received by the Department. If the field Code Enforcement Officer, after investigation, determines that a violation is present, then the complaint is classified as an open case.


Emphasis will be placed on continuous improvement/increase in the number of proactive officers initiated cases v complaint generated cases. Increases in officer generated cases should result in a decrease in complaints.