Public Infrastructure

City Utilities

Goal 4: To be the leading publicly owned utility that supports a growing and progressive community.

Status: On Track


Enhanced efficiency, innovative approaches and streamlined processes for maintaining our infrastructure are allowing the City to provide high quality services in a fiscally responsible way while meeting the needs of a growing community.

1. Average customer outage response time for electric outages. Target: Less than 40 minutes.


Notes:

1. Displayed in Performance Year (PY) - July 1st - June 30th. Electric & Gas. Last Updated: November 2021.

2. Average customer outage response time for gas problems. Target: Less than 30 minutes.


Notes:

2. Displayed in Performance Year (PY) - July 1st - June 30th. Electric & Gas. Last Updated: November 2021.

3. Rate of availability for utility services. Target: 99%

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Notes:

3. Electric & Gas; Underground Utilities and Public Infrastructure. Last Updated: February 2022.


4. Dollars invested in sewer collection system upgrades. Target: $61.3 million from 2020 to 2024.


Notes:

4. Figures represent end of FY21 projections. From FY2014 to FY2018 there was an investment of approximately $59,160,000. Underground Utilities and Public Infrastructure. Last Updated: November 2021.

5. Annual utility customer satisfaction rating. Target: 85% satisfaction rating.

Notes:

5. Customer Operations. Last Updated: November 2021.


6. Provide commercial electric utility bills at or below the statewide average. Target: At or below the statewide average.








Notes:

In purple is the average City of Tallahassee Electric Utility bill and in yellow is statewide averages. The City provided an Electric Utility rate reduction of 27% in the month of May 2020 to all customers. Small commercial usage is 1,500 KWh, medium commercial usage is 150KW - 60,000KWh, and large commercial usage is 500 KW - 200,000 KWh. The demand charges for medium and larger customers are calculated on both KW (demand charge) and KWh (energy charge) because they impact the instantaneous demand on a much larger scale. Electric & Gas. Last Updated: November 2021.

6. Provide residential electric utility bills at or below the statewide average. Target: At or below the statewide average.


Notes:

6. In purple is the average City of Tallahassee Electric Utility bill and in yellow is statewide averages. The City provided an Electric Utility rate reduction of 27% in the month of May 2020 to all customers. Electric and Gas. Last Updated: November 2021.



1. Percent of electric, hybrid electric, and CNG vehicles within inventory of City’s Light Duty Fleet by 2024. Target: 25% of the light-duty fleet.


Notes:

1. Fleet. Last Updated: November 2021.


2. Tonnage of recyclables collected annually. Target 75% participation rate and 13,000 tons annually.



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2. Community Beautification and Waste Management. Last Updated: November 2021.


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2. Community Beautification and Waste Management. Last Updated: November 2021.

3. Develop and adopt the City's Clean Energy Plan

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Notes:

3. Electric & Gas. Last Updated: February 2022.


4. Remain a top 3 municipal leader in the prevention of sewer spills during the next 5 years.

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Notes:

4. Underground Utilities and Public Infrastructure. Last Updated: February 2022.

5. Reduce the number of impaired water bodies.

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Notes:

5. Underground Utilities and Public Infrastructure. Last Updated: February 2022.

Initiative 1. Continue the reduction of total greenhouse gas emissions for the City’s electric utility.


Notes:

Initiative 1. Figures represent calendar year data. Environmental Services and Facilities; Electric & Gas. Total CO2 emissions for the first half of 2021 were 574,188 tons. Cumulative 2021 data will be available in the first quarter of 2022. Last Updated: December 2021.


Notes:

Initiative 1. Figures represent calendar year data. Environmental Services and Facilities. The 2021 data is based on the first half of the year and may vary by the end of the year. Last Updated: November 2021.

Initiative 2. Improve water quality by reducing harmful discharges.

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Notes:

Initiative 2. Underground Utilities and Public Infrastructure. Last Updated: February 2022.


1. Win the “Best Tasting Drinking Water in Florida” award by 2024.

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Notes:

1. Underground Utilities and Public Infrastructure. Last Updated: February 2022.

2. Complete construction of new water quality laboratory by 2021.

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Notes:

2. Underground Utilities and Public Infrastructure. Last Updated: February 2022.

3. Invest $44.9 million in the enhancement and maintenance of the potable water system over the next five years.


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3. Data displayed cumulatively. Underground Utilities and Public Infrastructure. Last Updated: November 2021.

4. Secure funding to continue the TAPP program over the next five years.


Notes:

4. The TAPP program is funded through the City's 5 year Capital Improvement Plan for $150,000 each year. In FY20 the City allocated funds to other high priority stormwater projects. Underground Utilities and Public Infrastructure. TAPP stands for Think About Personal Pollution. Last Updated: November 2021.

Initiative 1. Maintain best in class water quality.

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Notes:

Initiative 1. Underground Utilities and Public Infrastructure. Last Updated: February 2022.