Public Infrastructure

City Utilities

Goal 4: To be the leading publicly owned utility that supports a growing and progressive community.

Status: On Track


Enhanced efficiency, innovative approaches and streamlined processes for maintaining our infrastructure are allowing the City to provide high quality services in a fiscally responsible way while meeting the needs of a growing community.

1. Average customer outage response time for electric outages. Target: Less than 40 minutes.


Notes:

1. Displayed in Performance Year (PY) - July 1st - June 30th. Electric & Gas. Last Updated: April 2023.

2. Average customer outage response time for gas problems. Target: Less than 30 minutes.


Notes:

2. Displayed in Performance Year (PY) - July 1st - June 30th. Electric & Gas. Last Updated: April 2023.

3. Rate of availability for utility services. Target: 99%

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Notes:

3. Electric & Gas; Underground Utilities and Public Infrastructure. Last Updated: December 2023.


4. Dollars invested in sewer collection system upgrades. Target: $61.3 million from 2020 to 2024.


Notes:

4. Figures represent mid-FY23 estimates. From FY2014 to FY2018 there was an investment of approximately $59,160,000. Underground Utilities and Public Infrastructure. Last Updated: November 2023.

5. Annual utility customer satisfaction rating. Target: 85% satisfaction rating.


Notes:

5. Customer Operations. Last Updated: December 2023.


6. Provide commercial electric utility bills at or below the statewide average. Target: At or below the statewide average.








Notes:

In purple is the average City of Tallahassee Electric Utility bill and in yellow is statewide averages. The City provided an Electric Utility rate reduction of 27% in the month of May 2020 to all customers. Small commercial usage is 1,500 KWh, medium commercial usage is 150KW - 60,000KWh, and large commercial usage is 500 KW - 200,000 KWh. The demand charges for medium and larger customers are calculated on both KW (demand charge) and KWh (energy charge) because they impact the instantaneous demand on a much larger scale. Electric & Gas. Last Updated: December 2023.

6. Provide residential electric utility bills at or below the statewide average. Target: At or below the statewide average.


Notes:

6. In purple is the average City of Tallahassee Electric Utility bill and in yellow is statewide averages. The City provided an Electric Utility rate reduction of 27% in the month of May 2020 to all customers. Electric and Gas. Last Updated: July 2022.



1. Percent of electric, hybrid electric, and CNG vehicles within inventory of City’s Light Duty Fleet by 2024. Target: 25% of the light-duty fleet.


Notes:

1. Does not reflect vehicles that have been ordered but are not yet in the inventory. Fleet. Last Updated: April 2023.


2. Tonnage of recyclables collected annually. Target 75% participation rate and 13,000 tons annually.



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2. Community Beautification and Waste Management. Last Updated: August 2022.


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2. Community Beautification and Waste Management. Last Updated: August 2022.

3. Develop and adopt the City's Clean Energy Plan

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Notes:

3. Electric & Gas. Last Updated: December 2023.


4. Remain a top 3 municipal leader in the prevention of sewer spills during the next 5 years.

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4. Underground Utilities and Public Infrastructure. Last Updated: January 2024.

5. Reduce the number of impaired water bodies.

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Notes:

5. Underground Utilities and Public Infrastructure. Last Updated: January 2024.

Initiative 1. Continue the reduction of total greenhouse gas emissions for the City’s electric utility.


Notes:

Initiative 1. Figures represent Calendar Year data. Environmental Services; Electric & Gas. Last Updated: November 2023.


Notes:

Initiative 1. Figures represent Calendar Year data. Environmental Services. Last Updated: November 2023.

Initiative 2. Improve water quality by reducing harmful discharges.

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Notes:

Initiative 2. Underground Utilities and Public Infrastructure. Last Updated: January 2024.


1. Win the “Best Tasting Drinking Water in Florida” award by 2024.

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Notes:

1. Underground Utilities and Public Infrastructure. Last Updated: January 2024.

2. Complete construction of new water quality laboratory by 2021.

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Notes:

2. Underground Utilities and Public Infrastructure. Last Updated: December 2023.

3. Invest $44.9 million in the enhancement and maintenance of the potable water system over the next five years.


Notes:

3. Data displayed cumulatively. Underground Utilities and Public Infrastructure. Last Updated: November 2023.

4. Secure funding to continue the TAPP program over the next five years.


Notes:

4. The TAPP program is funded through the City's 5 year Capital Improvement Plan for $150,000 each year. In FY20, the City allocated funds to other high priority stormwater projects. Underground Utilities and Public Infrastructure. TAPP stands for Think About Personal Pollution. Last Updated: April 2023.

Initiative 1. Maintain best in class water quality.

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Notes:

Initiative 1. Underground Utilities and Public Infrastructure. Last Updated: December 2023.