Utility Technology Master Project

SUMMARY

PROJECT TITLE: Utility Technology Master Project

DEPARTMENT: Technology and Innovation

FUNDING SOURCES (FUND): T&I Future Debt, Information System Services RR&I (706)

PROJECT TYPE: Non - Recurring

APPROPIATED FUNDS THROUGH FY26: $75,860,740

START DATE: 10/1/2017

END DATE: 9/30/2026

*Funding and timeline are subject to change.

PROJECT DESCRIPTION

This is a ten-year project proposed to replace the City's current Customer Information System with a Customer Relationship Management system and create a data warehouse and customer contact portal for Utility Services. This also included enhancements to the telephone system to transition to an enterprise IVR, along with rewiring to extend WIFI to city areas to integrate a sufficient cirtual collaboration system. Funding for htis project also supports the implementation of the Work Asset Management System.

STRATEGIC PLAN OBJECTIVE

ORGANIZATIONAL EFFECTIVENESS - OBJECTIVE 3-2: Leverage technology and process improvements to deliver faster, more convenient services.