Create performance matrix to measure Return on Investment (ROI) for the Community Human Service Partnership (CHSP) by 2024.  

In January 2021, Florida State University’s Askew School of Public Administration (Askew School) began its assessment and presented the completed evaluation in November of 2021.

The assessment highlighted the complexity and challenges in establishing uniform outcome measures. The Askew School proposed an approach to develop a uniform performance measurement system by engaging the human service agencies and United Partners for Human Services (UPHS) on data collection and methodology. This work led to the development of goals, common outcomes, and common performance metrics for each CHSP category, which better allows for tracking the Social Return on Investment (SROI) data.

As presented in its report, the Askew School proposed the establishment of the following:

• Six (6) Service Goal Categories

• 12 Common Outcomes

• 16 Common Performance Metrics

The Service Goal Categories, Common Outcomes, and Common Performance Metrics would overlap the current 10 CHSP categories and would be utilized by agencies to apply for CHSP funding. The 16 Common Performance Metrics presented in the analysis would be utilized to collect data and report quarterly on the effectiveness of the programs.

By implementing the uniform performance measures proposed by the Askew School, standard sets of data would be reported within the CHSP categories to determine if programs are addressing the highest community human service needs. As proposed by the Askew School, the data submitted by a CHSP program would be evaluated to determine the number of clients that met the common goal, common outcome(s), and performance metric(s). In addition, the Askew School indicated, the uniform performance measures could lead to the re-evaluation of the current categories following the upcoming two-year funding cycle.

Housing and Community Resilience. Last Updated: December 2022.