Water & Sewer Fund

Fiscal Year 2023


The Water and Sewer Division is responsible for managing and supervising the operation of the Water Treatment, Water Reclamation, Distribution and Collection, and Utility Customer Service Teams. The division also is responsible for planning, coordinating, initiating, monitoring, inspecting and overseeing the implementation of the Capital Improvement Program. Capital Improvement Projects include construction and infrastructure improvements from preliminary concept through design, bidding, project approval, construction and project completion. Other responsibilities include conducting field inspections and investigation of projects, conditions and issues that warrant such scrutiny; and preparing professional management analyses of issues which will result in increased efficiency or savings to the City.

Goals and Objectives

  • Successfully negotiate a cost-effective solution for PFAS with the Florida Department of Environmental Protection at the City’s Public Safety Complex.
  • Continue construction of the one million gallon per day reverse osmosis water treatment facility, modification to Deep Injection Well 2 at the Water Reclamation Facility.
  • Start construction on the concentrate pipeline.
  • Obtain a new twenty-year consumptive use permit from the South Florida Water Management District.
  • Replacement of the resin for one PFC Treatment vessel at the Water Treatment Plant.
  • Continue rehabbing the City’s surficial raw water supply wells.
  • Upgrade the Martin County Interconnects to improve operational flexibility and eliminate inefficiencies associated with the current configuration.
  • Implement VT SCADA at the Water Reclamation Facility.
  • Start construction of the Water Reclamation Facility Headworks Improvements project.
  • Continue construction of the Sailfish Ball Field Forcemain Replacement project.
  • Provide cost effective public services that meet customer expectations.
  • Promote increased workforce training and education to improve knowledge and skills of all division personnel.
  • Continue customer communication and educational programs for water conservation and waste reduction recycling.
  • Continue to improve the overall operation of the water treatment, water reclamation, and distribution/collections/low pressure sewer teams.
  • Continue to monitor regulatory compliance for all regulatory permits and maintain a tracking system for general and specific conditions.
  • Continue the data collection and input of all utility assets into a robust preventive maintenance program utilizing Brightly.
  • Continue to seek out new sources of grant funding for City projects, evaluate the desirability of obtaining grants, prepare successful grant applications and secure grant funding for City projects and programs wherever grant funding is both available and in the best interest of the City.
  • Continue promoting the Safety Incentive Program “SIP” so that all employees have positive attitude towards safety and practice good safety habits.
  • Produce outstanding finished water that exceeds customer expectations.
  • Minimize odors at the Water Reclamation Facility to prevent complaints from adjoining property owners.
  • Produce the highest quality plant effluent at the lowest cost.
  • Produce highly treated reclaimed water and provide service to commercial customers.
  • Continue to receive industry recognition for quality operation and maintenance.
  • Maintain and protect water distribution isolation valves to limit large service interruptions.
  • Clean 33% of the gravity sewer mains on an annual basis to prevent sanitary sewer overflows.
  • Televise and record 33% of the gravity sewer system on an annual basis and identify and repair potential failures to prevent sanitary sewer overflows.
  • Install 90 residential and 2 commercial grinder systems.
  • Continued professional development and training of team members.
  • Continued updating of water and sewer GIS layers utilizing ground penetrating radar technology.
  • Continued surveillance of private sanitary sewer lift stations.
  • Implement an improved customer service portal to greatly enhance the on-line payments process.
  • Provide outstanding customer service while enforcing new and revised billing and collection policies and increase efforts for the collection of past due accounts and minimizing uncollectable accounts.
  • Provide cross training and instruction with utility software for employees.
  • Perform annual preventive maintenance to 580 fire hydrants.

Performance Measures