Information Technology

The mission of the Information Technology Department is to provide secure hardware and software information systems and other technologies that enable County departments to accomplish their respective missions and to provide County personnel with information relative to their operations; support strategic planning; promote effective resource management; enhance customer service, and promote internal and external communications.

Network Services

• Manages, secures and maintains the County’s local area network and wide area network.
• Monitors, configures and supports internet, email, data, and VoIP telephone services
• Provides support for servers, desktops, laptops, telephones, mobile devices, and audio-visual systems
• Manages Board of Supervisors’ (BOS) and Planning Commission’s TV production and media streaming

Operations

• Provides computer operations support for County data centers
• Manages the help desk
• Maintains computer inventory and software licenses
• Coordinates purchases of hardware and software for County departments

Applications

• Conducts systems analysis, programming and application procurement
• Provides implementation services to County departments and Constitutional Offices for enterprise on-premises & cloud-based and desktop applications
• Maintains application system security
• Provides database administration

Cyber Security

• Monitors the County network for security threats
• Performs risk and vulnerability assessments and testing of IT systems
• Administers security awareness training for all staff
• Develops, updates, and implements security policies
• Addresses security compliance and regulations
• Provides email, endpoint, web, and data security protection

Note: FY2021 Actuals include:

• $783,871 expenditures from a VATI grant to provide Broadband
• $1,139,329 expenditures that supported COVID relief and were funded from CARES Act

Personnel

• (1) Assistant Director of Information Technology
• (1) Network Engineer
• (1) ERP Systems Analyst II
• 4.5% Pay Scale Adjustment
• 2.0% Salary Increase
• 2.13% increase in Virginia Retirement System Rate
• .03% decrease in the Virginia Retiree Health Insurance Credit Rate

Operating

• Annual cost of Office 365
• Annual cost to upgrade County Government Center and Public Safety Building's 2 1G circuits to 10G
• Increase for County's computer replacement program
• ARPA funding for CIP Fiber project ($224,968)

• Supports the Virginia Smart Community Testbed and the various use cases.
• Provide support to integrate “smart city” technology into Fountain Park and Downtown Stafford
• Work with the Telecommunications Commission and EDA to expand broadband throughout the County.
• Complete a comprehensive Telecommunications Strategy and Plan for the County.
• Provide high-quality and timely IT services to County departments and Constitutional Offices. (Service levels 1, 2, 3, 4, and 5)
• Enhance the integration of ePlans with the County’s Land Information System (Hansen). (Service levels 1, 2, and 3)
• Enhance the deployment of Onbase to departments that are not currently utilizing it and add workflow and mobile capabilities. (Service levels 1, 2, and 3)
• Enhance cyber security capabilities at the County and conduct County-wide security risk and vulnerability assessments. Continue security awareness training and test its effectiveness of it with phishing tests. (Service levels 1, 2, and 3)
• Implement new security applications to enhance the County’s security posture. (Service Levels 1, 2, and 5)
• Continue working with Public Safety departments to assist with maintaining the Computer Aided Dispatch (CAD) and Records Management System (RMS) system and providing 24 by 7 on-call IT support. (Service levels 1, 2, and 5)
• Continue to strengthen disaster recovery capability using virtualization and redundant storage area network (SAN) storage between the Administration Center data center and Public Safety Center data center, per the recommendations in the Strategic Plan. (Service level 5)
• Support the ongoing implementation of new cloud-based applications, including talent management system and Q-Markets innovation and idea-tracking software. (Service levels 4 and 5)
• Work with a third-party consultant to assess the County’s readiness to undertake an Enterprise Resource Planning (ERP) implementation and needs assessment to develop requirements for a new ERP.
• The IT Department is requests funds to replace the current asset tracking and help desk management software. The new software will positively impact the ability to measure and improve existing service levels and define new service levels. A modern software package will allow workflows to be implemented into the help desk, project management, and new user/access request processes. These workflows will streamline processes, making for more efficient services. The current system has existed for 15 years without a significant technology update. (Service levels 1, 2, 3, 4, 5, and 6)