Clean Water Services (Enterprise Fund)

Department Purpose:

The Clean Water Services Division consists of the Southwest Treatment Plant, Northwest Treatment Plant, lift stations and phosphorous facilities, the collection system, laboratory analysis, storm water quality, industrial pre-treatment monitoring, and billing.

Department Mission:

We are committed to maintaining an efficient sanitary sewer system to assure the most effective level of wastewater collection and treatment for the protection of our community’s health and environment. We will achieve this through: quality customer service by offering a courteous, professional and superior level of service that anticipates the needs and exceeds our customers satisfaction; cooperation and communication by working with our customers, our neighbors, City and County officials and each other to assure customer satisfaction; professionalism by using proper equipment and well-trained, highly motivated employees to provide outstanding and efficient administration and operation of Springfield’s sewerage system; ethical and responsible behavior by having a strong commitment to pride of service and by being open, accountable and courteous in contacts with our customers and each other; efficiency and innovation by promptly and effectively handling requests for service and information; providing long-range plans for system growth; offering quality, cost-effective services to our customers; and utilizing new ideas and technologies.