Welcome to the Facilities Department, the backbone of our organization's infrastructure and functionality. As an integral part of the Support Services Division, our team is dedicated to ensuring the operational efficiency, safety, and well-being of our facilities and assets. Over the past year, we have undertaken significant strides in facility repair and maintenance, to address the needs of our aging facilities and implement new preventive maintenance programs. As we look forward to the upcoming year, our focus remains on refining our strategies, adopting technologies, and developing innovative solutions to overcome challenges.


During this inaugural year, the newly established Facilities Division has achieved numerous milestones:

  • Facilities Portal Launch: Successfully launched the Facilities portal, an efficient tracking system that allows us to manage repair and maintenance needs for ESD2 facilities with enhanced transparency and accountability.
  • Efficient RFP Process: Implemented a formal Request for Proposal (RFP) process and introduced an electronic RFP system, enhancing procurement procedures for various facilities' needs.
  • Master Service Agreements: Introduced the Master Service Agreement system for common service vendors, resulting in faster resolution times for facilities tickets and reducing the need for multiple bids on small jobs.
  • Facilities Remodeling: Successfully completed the remodel of Administration Building 3, transforming it into a fully functional logistics warehouse, optimizing storage and distribution capabilities.
  • Inventory & Insights: Successfully inventoried all facilities equipment such as overhead doors, water heaters, HVAC units to provide better tracking and analytics
  • Efficient Service Request Resolution: Over the year, and without staff allocation we coordinated the resolution of 373 work orders, prioritizing timely and effective solutions for our organization, contributing to seamless operations.

Challenges Faced:

Amidst our accomplishments, we encountered various challenges, which demanded concerted efforts and innovative solutions:

  1. Budget Constraints: Limited financial resources posed challenges in funding critical projects and optimizing facility operations effectively.
  2. Technology Integration: Implementing new systems, such as the Facilities portal, required significant adaptation and coordination across departments, leading to temporary disruptions in workflows.
  3. Data Quality and Insights: Limited data availability and data quality issues hindered comprehensive analysis and decision-making, particularly in relation to facility maintenance history and asset replacement requirements.
  4. Lack of Preventative Maintenance: The absence of a robust preventative maintenance program for facilities and assets posed challenges in identifying potential issues proactively, leading to higher maintenance costs and operational disruptions.
  5. Ongoing Supply Chain Issues: Persistent supply chain issues posed challenges in obtaining necessary materials and equipment for facility repairs and maintenance, leading to delays and increased operational costs.
  6. Vendor Performance: Ensuring consistent and satisfactory vendor performance became a challenge, requiring ongoing supervision and efforts to maintain service quality and timely resolution of facility-related issues.

Initiatives for the Upcoming Year:

To address these challenges and build upon our accomplishments, we have devised the following initiatives for the upcoming year:

  1. Budget Optimization Strategy: Developing a comprehensive plan to maximize the impact of available funds and prioritize projects based on critical needs while efficiently maintaining facilities.
  2. Enhanced Technology Integration: Continuously improving and integrating new technologies to enhance facility management, streamline processes, and facilitate efficient communication.
  3. Data Governance and Analysis: Strengthening data governance practices to ensure data accuracy and leverage analytics for data-driven facility maintenance decisions.
  4. Facilities Maintenance Strategy: Developing a strategic plan for facilities maintenance, aligning it with organizational goals and optimizing resource allocation.
  5. Preventative Maintenance Program: Implementing a proactive preventative maintenance program for facilities and assets, ensuring regular inspections and maintenance to reduce unexpected breakdowns and prolong asset life.
  6. Vendor Performance Evaluation: We will enhance the vendor evaluation process, setting clear performance benchmarks and conducting regular assessments to ensure that vendors meet our service quality standards consistently. This will help us maintain effective partnerships and promptly address any issues that arise.

About Facilities Operational Cost

This is for direct cost to operate our facilities and include insurance, garbage service and utilities.

With the purchase of the Administration Property our rent cost has been eliminated this FY.

About Facilities Repairs and Maintenance Cost

This is for the repair and maintenance cost such as replacing or repairing an A/C unit as well as preventive maintenance tasks such as servicing generators.

The facility repair and maintenance budget has been significantly increased this year to tackle the growing backlog of needs in our aging facilities and implement preventive maintenance programs. With this enhanced budget, we can proactively address repair requirements, ensure facility safety, and extend the lifespan of our critical infrastructure. By allocating resources wisely and focusing on quality improvements, we aim to achieve long-term cost savings, operational efficiency, and a conducive environment for our personnel to perform effectively.

Additionally this year we have requested to extend lawn care services under our existing master service agreement to include all non-staffed facilities. Contracting a professional lawn care service for non-staffed facilities is a strategically sound decision that aligns with our commitment to ensuring the utmost efficiency and safety within our fire department operations. By outsourcing lawn care responsibilities at non-staffed stations to a specialized service, we aim to alleviate the burden on our dedicated firefighters, enabling them to focus entirely on their core responsibilities and swiftly respond to emergency situations.

Mowing yards and towing equipment around to non-staffed facilities demand valuable time firefighters, diverting their attention from critical emergency preparedness and response duties and in cases resulting in delayed response. By engaging a lawn care service, we can reallocate the considerable hours spent on these non-core tasks towards enhancing our emergency response capabilities and maintaining peak operational readiness.

Furthermore, the use of professional lawn care services offers additional benefits, such as the reduction of equipment and associated maintenance costs. Owning and maintaining specialized equipment for non-staffed facilities can be both resource-intensive and financially burdensome. By contracting an external service, we can eliminate the need for acquiring and maintaining such equipment, thus streamlining our resources and budget allocation.

In conclusion, opting for a lawn care service for non-staffed facilities represents a strategic approach to optimize our firefighting resources and operational effectiveness. By freeing our firefighters from non-core responsibilities and reducing equipment-related expenses, we bolster their ability to serve the community, respond promptly to emergencies, and uphold our commitment to public safety.