Records and Parking Customer Service

Provide excellent customer service to our community, allied agencies, and our police department with organized solutions for the preservationand accessibility of police records, for all police records inquiries, in adherence with federal, state, and municipal law.

PROGRAM ACTIVITIES

Process, maintain, and track all police crime reports, arrest

reports, traffic collision reports, and traffic citations.


Provide excellent customer service to every member of the

public requiring assistance from the Records Division.


Assist the public by taking and completing counter reports.


Manage the Parking Collection Section, including payments,

reviews, and tows.


Process all civil and criminal subpoenas for officer and civilian

personnel, declarations, and requests for records.


Process and maintain the monthly Uniform Crime Reporting

statistics for the Department of Justice.


Provide fingerprint services for the Police Department, City

employees, bookings, registrants, City permits, and the public.


Process all court ordered adult and juvenile record sealings.


Fullfill background check requests from various law

enforcement agencies.


Receive, research, release report requests from community,

insurance companies, victims, and law enforcement agencies.


Process protective orders in to CLETS.


Process DA Rejections within 30-days of receipt from the District Attorney's

Office.

PROJECT OBJECTIVES FOR FISCAL YEAR 2023

Digitize all cold/major case records. There are 29 cold/major cases that still need to be entered into Versadex. This will include gathering information from microfilm, old RMS and case binders with hard copy records. Goal to complete a minimum of two cases per quarter.


Implement Phase 2 of Records training and procedures manual. Finalize documents, current staff review and indicate their review of material and maintain records in personnel file. Completing training material will assist future records' employees with learning their job, as well as providing a consistent tool for all staff to refer to when they have questions on any specific task.

STAFFING INFORMATION


Authorized Positions

FINANCIAL INFORMATION

MEASURABLE OBJECTIVES FOR FISCAL YEAR 2023

OTHER PROGRAM MEASURES