City Billing & Customer Services

To accurately bill customers on behalf of City departments, ensure the timely collection of related revenues, and to respond to customer inquiries in a courteous and professional manner.

PROGRAM ACTIVITIES

Prepare and mail or email approximately 340,000 consolidated utility bills annually for water, wastewater, and refuse collection services.


Prepare and mail approximately 15,000 additional bills for a variety of City fees, services, and reimbursements annually, working closely with other City departments.

Provide customer service by handling approximately 25,000 customer inquiries annually via telephone and walk-in counter support.


Manage and provides support to online customer billing records and customer payment options with the City's online payment vendor.


Process approximately 18,500 service orders to utility customer accounts, including customer updates, water meter reading verification, bill collection efforts, and water service changes.

PROJECT OBJECTIVES FOR FISCAL YEAR 2023

Evaluate alternative methods for calculating late fees charged to delinquent utility accounts.

STAFFING INFORMATION


Authorized Positions

FINANCIAL INFORMATION

MEASURABLE OBJECTIVES FOR FISCAL YEAR 2023

OTHER PROGRAM MEASURES