Information Technology

Provide vision and direction to improve City business processes using technology, while maintaining secure and reliable access to information.

PROGRAM ACTIVITIES

Provide a reliable and secure computer infrastructure with high-

speed network access to City facilities.


Maintain, upgrade, and support 950 desktop computers and 160

infrastructure and application servers.


Support the Munis Financial Management System (FMS) and

City-wide and departmental application systems.


Provide computer training for City staff.


Provide a single source Help Desk support service for quick and

effective problem diagnosis and resolution.


Provide easily maintained and user friendly public Web site to

residents and internal SharePoint services to City staff.


Provide technical assistance support to departments for

hardware selection, applications, and operations.


Provide Geographic Information Services (GIS) consisting of a

centralized GeoDatabase with interfaces to other databases to

support City business processes.


Shepherd I.T governance to support departments in selecting large enterprise-wide or department-specific applications, including needs assessment, developing and issuing Requests for Proposals, evaluating and ranking proposals, coordinating vendor demos, conducting contract negotiations with the selected vendor, and obtaining Council approval.


Provide project management services for enterprise-wide and

department-specific application upgrades and new

implementations.

PROJECT OBJECTIVES FOR FISCAL YEAR 2023

Implement IT Governance to create structure around technology projects that will enable a five year strategic plan.


Onboard a Security Operations Center as a Service (SOC-aaS) to further bolster our security posture by adding better coverage of our environment.


Launch the acquisition of a Constituent Relationship Management (CRM) platform.


Migrate Cartegraph application to the Cloud.


Migrate and upgrade Accela to the Cloud.


Training and adoption of Office 365 productivity and collaboration suite to users City-wide.

STAFFING INFORMATION


Authorized Positions

FINANCIAL INFORMATION

MEASURABLE OBJECTIVES FOR FISCAL YEAR 2023

OTHER PROGRAM MEASURES