Homeless Services Dashboard

The City of San Antonio Department of Human Services

Homeless Assistance' Performance Dashboard

Coordinated Response

The City of San Antonio Department of Human Services (DHS) provides direct and contractual Homeless Assistance Services in collaboration with The Alliance to House Everyone, a group of more than 50 community partners and non-profits that collaborate to address homelessness in the Bexar County region.

Close to Home San Antonio is the coordinating lead agency for The Alliance to House Everyone.

Performance measures related to direct services provided by DHS' Homeless Services

What is an encampment abatement?

The City of San Antonio Department of Human Services (DHS) assesses urban encampments for public health and safety concerns.

As encampments are reported through the city's 311 service, DHS is committed to responding through outreach and a site assessment within two weeks of the initial call.

If public health and safety concerns are identified, then an abatement is scheduled as soon as possible to remove the encampment from the area.

Urban Encampment Abatements alone are not designed to solve homelessness, rather this is one response of a broader strategic effort to connect people experiencing homelessness services and resources; and reduce the impact of homelessness within the community.

Homeless Connections HOTLINE

The City of San Antonio's Homeless Connections Hotline connects with residents who are homeless or at risk of becoming homeless to available resources appropriate for their situation.

The Homeless Connection Hotline does not provide direct housing services,

but assist clients to be connected to the resources available to them in the community.

Homeless Connection Hotline is open Monday through Friday from 8:30 am to 4:30 pm


Email: Contact Form

Homeless Street Outreach

The Homeless Outreach Team provides outreach, engagement and connection to services for those experiencing unsheltered homelessness in the City of San Antonio.

The Street Outreach Program goal is to help people out of homelessness and into safe shelter. To that end, the team canvasses the streets to build relationships with residents experiencing homelessness.

The Homeless Street Outreach team regularly engages with and offers services to our homeless neighbors to help them address their specific needs: Transportation to Shelter, ID recovery, basic needs, etc.

Homeless Veterans Services

The City of San Antonio Department of Human Services Homeless Services team regularly engages with Veterans experiencing homelessness to offer services that help address their specific needs.

In January 2015, The City of San Antonio’s Mayor pledged to the Mayors Challenge to End Veteran Homelessness.

Specifically, the challenge goal is to end Veteran homelessness locally by ensuring: no Veterans are sleeping on streets, every Veteran has access to permanent housing, and the housing stability is secured for Veterans who become homeless or are at risk of becoming homeless.