COVID-19 Department Updates


City of Redding Department Updates for COVID-19
Shasta County Updates and Resources
City of Redding Department FAQ's for COVID 19

The City of Redding is working closely with the Shasta County Public Health and Human Services Agency to keep the community informed about Coronavirus

For latest updates from Shasta County HHSA visit:

www.shastaready.org

Office of Mayor Adam McElvain

To view Mayor McElvain's Coronavirus video from March 19, 2020 please click here.

Office of the City Manager

UPDATE 3.17

To view the video from the City Council meeting on Tuesday, March 17th, 2020 click the link here.


Thank you to all the community members who streamed the meeting live. The practice of social distancing is the best way to keep the community safe against the spread of COVID-19. The City of Redding is working hard to follow the advice and guidelines set forth by Shasta County Health & Human Services, as well as the CDC and other public health officials.


The public can view past and future meetings anytime online through the City of Redding website under City Council Meetings and Agendas or by visiting: http://reddingcityca.iqm2.com/Citizens/default.aspx


Emails regarding agenda items may be sent to the City Council at council@cityofredding.org. Emails received before 4 p.m. on the day of the City Council Meeting will be distributed to the City Council Members as received. Emails received after 4:00 p.m. will be distributed to the City Council as soon as possible.

Redding Electric Utility

UPDATE 3.19

As our community mobilizes to slow the spread of the Coronavirus (COVID-19), we ask our customers to please limit their in-person interactions with our Customer Service Department, for the health and safety of our staff and the community.


Almost every transaction - payments, starts and stops of service, bill inquiries - can be conducted either through our call center (530-339-7200) or online.

Payments - May be made online, on the phone, or at our drop boxes located on the circular drive at City Hall (777 Cypress Avenue) or at our Avtech customer service location. If you need to pay with cash, a pre-paid credit card will allow online payments, or you may purchase a money order for payments made at our drop box locations.

Starts/Stops of Service - May be requested by calling 530-339-7200 or by following the links on our website.


In response to the COVID-19 pandemic and growing economic challenges, the City of Redding has suspended the practice of disconnecting utility services due to non-payment of utilities for residential and commercial customers as of March 16, 2020. We will continue to monitor and reevaluate as this situation evolves, to determine when the suspension of utility disconnection due to non-payment will end.


For the safety of our customers and staff, Customers are encouraged to contact Customer Service at 530-339-7200 rather than coming in to our office to make payments, payment arrangements or to inquire about energy assistance rates and other programs that could be beneficial. Customers who are finding it difficult to pay their bill are encouraged to contact City of Redding Customer Service as soon as possible to make payment arrangements on their accounts.


UPDATE 3.17

As your publicly-owned electric utility, Redding Electric Utility continues to operate at full capacity to ensure reliable service to our community during these challenging times. To protect the health and safety of our customers and staff, REU held an Emergency Operations Meeting this morning and has increased our alert status to Level 2, since our last update on February 28th.


REU’s Emergency Operations Program allows us to remain proactive while ensuring safe, reliable and exceptional service is delivered to the people of Redding. The Emergency Operation Team will continue to monitor the impacts of the Coronavirus and work closely with the California Governor’s Office of Emergency Services (CalOES) and the rest of the City of Redding Team.


For Frequently Asked Questions related to Redding Electric Utility, visit the FAQ page.


Redding Parks Department and Redding Recreation

UPDATE 4.3

In an effort to slow the spread of COVID-19, The City of Redding has decided to close play structures at area parks. Play structures are not able to be sanitized between each use and playing on the structures doesn’t always allow for proper social distancing.


While the parks currently remain open, the City discourages the use of water fountains, tables, benches, handrails and other equipment at area parks, as none of these surfaces can be properly sanitized between each use. Restrooms will remain open, but because they cannot be cleaned after each use, the public is advised to exercise additional caution when using them or avoid them altogether.


Staying active is a key element in maintaining optimal physical and mental health but please, use public green spaces wisely or try to use green spaces in your neighborhood or backyard.The City of Redding asks members of the community to do their part to keep parks and trails safe, healthy and accessible for everyone. If social distancing guidelines are not followed by the public, there is a risk that City parks may be closed to prevent further spread of COVID-19. For full details visit the press release here: https://www.cityofredding.org/Home/Components/News/News/7256/18



UPDATE 3.26

Redding Parks would like to caution residents that while the parks are open to the public, social distancing must remain in place. Several parks have been overly crowded including Caldwell Park, Enterprise Park, and Kids Kingdom. Park equipment cannot be sanitized after each use and too many people in the park may result in park closures. Redding Parks and Redding Recreation urges the community to be smart and safe when using public spaces. If the park is too full to maintain proper social distance, try a bike ride around your neighborhood or a smaller community park not as impacted. Thank you!


UPDATE 3.15

Redding Recreation, following the lead of the Shasta County Office of Education (SCOE) regarding Preschool and MLK Jr. Center programming has canceled classes through April 3, 2020. Redding Recreation will be posting fun and educational activities to help kids stay active and academically challenged during this time. Follow @reddingrecreation on Facebook for activity ideas over the next few weeks.


The Senior Citizens Hall will close effective Monday, March 16th through April 13th. All classes and programs currently scheduled at the Senior Citizens Hall are canceled during this time. Redding Recreation is working with Seniors to coordinate notifications, a phone tree and regular check-ins during the closure.


Refunds will be given for any canceled programs. We appreciate your patience during this time.


For Frequently Asked Questions related to Redding Recreation, visit the FAQ page.

Redding Airport

UPDATE 3.26

Beginning April 1, 2020, RDD will only offer one flight to and one flight from San Francisco International Airport (SFO) per day. The outbound flight will depart for SFO at 6:15am and the incoming flight from SFO will arrive at 11:47pm.


At this time, service between RDD and Los Angeles International Airport (LAX) has been suspended until further notice.


While this schedule change will impact travel in and out of RDD, the benefit is that the aircraft that will be used to provide these flights will seat 70 passengers with a designated first class section. The larger aircraft has the capacity to carry 20 more passengers than the typical aircraft employed on flights between RDD and SFO, ensuring that there is enough space to account for the current volume of travelers.

Travelers are advised to please use the link https://www.united.com/en/us/flightstatus to check the status of their flights.

Read the full Press Release here >>


UPDATE: 3.18

One inbound and outbound SFO flight has been cancelled. Passengers flying out of Redding are advised to visit: https://www.united.com/en/us/flightstatus and check the status of their SFO flight. As travel plans are changing for many Americans right now, United is asking that if you are not traveling for 72 hours, to wait to contact United until closer to your travel date. If you need to contact United's Customer Service, please call 1-800-241-6522.


UPDATE 3.17

Due to the Coronavirus, Peter Chu’s Sky Room will have limited hours of operation. The restaurant will be open Tuesday through Sunday for lunch from 12:00pm – 2:30pm and for dinner from 4:30pm – 8:00pm and will be closed on Mondays.


UPDATE 3.12

The Redding Municipal Airport (RDD) is still providing flights to service the community and has stepped up the already stringent sanitation methods to ensure the highest level of safety to passengers and crew. United Airlines has specifically outlined new cleaning procedures on-board flights to mitigate spread of the Coronavirus. The Redding Airport has also installed hand sanitizing stations around the terminal and has reordered a supply of travel-size hand sanitizers to distribute to travelers.


The health and safety of Redding passengers is of the utmost importance to the Redding Municipal Airport. RDD will be monitoring the situation closely as it evolves and making changes to the directive as regulations and recommendations are dispatched from the CDC, Federal Aviation Administration (FAA), and State and County public health officials. RDD is ready to comply with any and all requirements to keep the Redding community safe.


For Frequently Asked Questions related to Redding Airports, visit the FAQ page.

Redding Fire Department

UPDATE 3.24

Redding Fire Department Stay at Home Defensible Space Challenge

The Redding Fire Department offers a challenge to all residents: “Stay at Home” and use this time to create Defensible Space for the upcoming wildfire season. The Redding Fire Department would like to see the progress that you have made on making your property fire-season ready. Please post “before and after” pictures of the work you have completed on the Redding Fire Department Facebook page (@reddingfiredepartment).


Here are five easy ways to create Defensible Space:

  • Remove dead shrubs, dried grass, fallen branches and dried leaves within 100 feet of your house.
  • Trim and separate plants and shrubs to stop fire from spreading.
  • Remove “ladder fuels.” Ladder fuels are plants, shrubs and low branches that let fire on the ground climb into the trees.
  • Clear five feet around the base of the house and fill the space with fire resistant plants or materials, such as rocks or gravel.
  • Maintain 100 feet of clean, open space around your home on a regular basis.

To help aid in the process of creating defensible space, the Redding Fire Department has opened the Door Yard burning season up early. Please go to the reddingfire.org to fill out the information for your free Door Yard burn permit.


City of Redding Opens Door Yard Burning

As in years past, the City of Redding offers two types of burn permits; The “Door Yard” permit can be obtained on-line for free for residential properties. It allows one to burn a maximum of a 4-foot diameter pile on any burn day during the months of November and April. This permit works well for most residents that have smaller properties with minimal amounts of vegetation to eliminate. To obtain your free on-line burn permit visit www.reddingfire.org.


The second type of permit is the “Fuels Mitigation” permit which can be obtained from Redding Fire Department Headquarters and costs $16. An inspection from the Fire Department is required. This permit is for both residential and commercial properties where larger amounts of vegetation are present and there is a need to burn piles larger than 4 feet. Due to the COVID-19 City Hall closure, to obtain your “Fuel Mitigation” permit, please call Redding Fire Department Headquarters at 225-4141 and we will obtain payment over the phone and schedule an inspection of your burn operation.


Prior to burning each day, you must call 530-224-8777 or visit www.co.shasta.ca.us and check the burn day information which is updated daily at 9:15 a.m.


Keep your property lean and green to help protect your family and home. The Redding Fire Department would like to remind people to continue their efforts to provide at least 100’ of defensible space around your homes. Just as important as defensible space, is the “Home Ignition Zone”, which includes anything combustible within the first 5 feet from the exterior walls of your house. For information on defensible space and the “Home Ignition Zone”, please visit www.readyforwildfire.org and www.NFPA.org. These websites are full of helpful and pertinent information.


UPDATE 3.17

The Redding Fire Department is taking immediate steps to protect our personnel and the community. To help reduce the spread of the Coronavirus, the following changes have been implemented:


  • The citizen ride-along program has been suspended until further notice.
  • All fire station tours and school visits have been suspended until further notice.
  • Fire Department Headquarters remains open, but we encourage the public to call, (530)225-4141, before visiting in person as most business can be conducted over the phone or via e-mail such as requests for:
    • Fire Incident Reports.
    • Fire Hazard Mitigation Burn Permit Applications.
    • Various permits.
  • All fire department training and meetings in excess of ten persons are suspended.
  • We are working with our ambulance providers and hospitals to reduce the potential for exposure on emergency medical calls for service.
  • If you call 9-1-1, please advise the dispatcher if you are experiencing cold or flu symptoms, or if you have been advised to quarantine or self-isolate.

Our number one priority is emergency response and protecting our community. Help keep your firefighters stay safe and reduce community risk by following these rules:


  • If you feel sick, stay home and contact your medical provider.
  • If your children are sick, keep them at home and contact your medical provider.
  • If someone in your household has tested positive for the Coronavirus, keep the entire household at home; do not go to work.
  • If you are 65 or older, stay home and away from other people.
  • If you have a serious underlying health condition (for example, lung or heart disease or a weakened immune system) stay home and away from other people.
  • Avoid social gatherings.

Most importantly, practice good hygiene:


  • Wash your hands frequently.
  • Avoid touching your face.
  • Sneeze or cough into a tissue or the inside of your elbow.
  • Disinfect frequently used items, doorknobs and surfaces as much as possible.

For Frequently Asked Questions related to the Redding Fire Department, visit the FAQ page.

Redding Police Department

UPDATE 3.26

The Redding Police Department has created a new form to help the community report any businesses not complying with Governor Newsom’s Executive Order to Stay at Home.



To report violations, follow this link: https://www.cityofredding.org/departments/police-department/report-it/report-shelter-in-place-violations


UPDATE 3.20

In addition to the information posted on March 17th, the Redding Police Department is taking additional steps to reduce the risk of exposure and the spread of Covid-19 (Coronavirus) for our public safety staff and the public as a result of the newly-implemented Stay At Home order.

Our response to emergency calls will not change and will remain our top priority.

Effective immediately, the following changes will be implemented:

All non-emergency calls for service where a suspect is not present, will be handled via our online reporting system or by phone. Only after initial phone contact will an officer respond and only when absolutely necessary to do so.

There will be a concentrated enforcement/presence at grocery stores and closed businesses.

Our Property/Evidence Department will be closed. Appointments can be made by calling 225.4345 between the hours of 8am – 4pm, Monday-Friday.

The Redding Police Department lobby will be closed. Fingerprinting services will be suspended indefinitely. Appointments for 290 registrants and tow releases can still be made by calling 225.4280 between the hours of 8am – 4pm, Monday-Friday.


UPDATE 3.17

The Redding Police Department is taking immediate steps to reduce the risk of exposure and the spread of Covid-19 (Coronavirus) for our public safety staff and the public. Our response to emergency calls will not change and will remain our top priority.


Effective immediately, the following changes will be implemented:

  • All non-emergency calls for service where a suspect is not present, will be handled via our online reporting system or by phone. Only after initial phone contact will an officer respond and only when absolutely necessary to do so.
  • The Redding Police Department lobby will remain open to the public, but fingerprinting services will be suspended indefinitely.
  • All police ride-a-longs and building tours are suspended. Citizen participation in force options training is also suspended until further notice.
  • Training and meetings in excess of 10 persons will be suspended unless needed to protect public safety.

We appreciate your patience during this rapidly evolving situation. Please visit our website, reddingpolice.org, and our social media channels @reddingpolice for up-to-date information on the Redding Police Department. Additional information on Covid-19 preparedness can be found on the City of Redding website: www.cityofredding.org/coronavirus and at the Center For Disease control website https://www.cdc.gov/coronavirus/2019-nCoV/index.html.


Contact:

Bill Schueller, Chief of Police

530.225.4211, chiefofpolice@reddingpolice.org


For Frequently Asked Questions related to the Redding Police Department, visit the FAQ page.

Public Works


Water: UPDATE 3.12

  • Currently, there is no evidence on the survival of COVID-19 virus in drinking water.
  • COVID-19 has no impact on the quality or supply of your tap water. As always, your tap water is both available, plentiful and safe.
  • While it’s always advisable to stock bottled water at home in case of emergencies that disrupt the water supply, The City of Redding Water Utility does not expect this health outbreak to disrupt service to our customers.
  • The City of Redding Water Utility is committed to providing its customers with safe and reliable water. We use filtration and chlorine to eliminate pathogens, which includes viruses. This ensures safe drinking water for all our customers.
  • The City of Redding Water Utility delivers water of the highest quality and meets all stringent state and federal drinking water requirements. This information is detailed in the our annual Consumer Confidence Report (CCR), available here ---->>

Solid Waste: UPDATE 3.17

Currently there are no scheduled changes to trash pick-up, however, Solid Waste is requesting that anyone who needs additional service please call Solid Waste at 530.224.6201 or Fax in documentation to 530.224.6212 instead of coming into the Abernathy office to keep social distancing best practices in place.


Wastewater: UPDATE 3.18

City of Redding Wastewater would like to reminder the community that toilet paper alternatives such as wipes (even the ones listed as flushable), tissue, and paper towels can clog and overflow toilets and sewer pipes. Please throw all toilet paper alternatives in the trash can. Bag and dispose of bathroom trash frequently. Thank you!


Downtown Area Shuttle (DASH): UPDATE 3.17

Amid the evolving circumstances with Coronavirus, the City of Redding will be delaying the launch of the Downtown Area Shuttle (DASH) service until further notice. The City of Redding is taking this step to ensure the highest level of health and safety to the community. Thank you for your patience and understanding during this time.


For Frequently Asked Questions related to Public Works, visit the FAQ page.

Development Services

Housing

Due to the COVID-19 crisis, Redding City Hall is currently closed to the public. Tenants or landlords that would like to submit documents to the Redding Housing Authority may submit that information by mail or by using the Redding Electric Utility dropbox in front of City Hall by the fountain. If you use the dropbox, please submit your information in an envelope with Redding Housing Authority noted on the front. We are sorry for the inconvenience and want you to know that the Redding Housing Authority is working diligently to help low-income tenants obtain and stay in affordable housing. More information can be found here.


Development Services

The Development Services Department is operational during the COVID-19 emergency. Construction and home building is an essential part of our local economy and is needed more than ever during these difficult times. We have modified our procedures to limit our clients’ and employees’ opportunities to contract or spread the virus. The Permit Center is closed to walk-in traffic in order to maintain social distancing requirements. We appreciate your patience and cooperation as we work together during this period. More information can be found here.

Building Division

The Building Division is operational during the COVID-19 emergency. Construction and home building is an essential part of our local economy and is needed more than ever during these difficult times. We have modified our procedures to limit our clients’ and employees’ opportunities to contract or spread the virus. The Permit Center is closed to walk-in traffic in order to maintain social distancing requirements. Inspections that are not critical to life-safety or to keep projects moving towards completion will be deferred until after the crisis is over. Permit applications, plan checks, certificates of occupancies are being issued via phone, drop box, and by appointment. We appreciate your patience and cooperation as we work together during this period. More information can be found here.

Code Enforcement

The Code Enforcement Division is operational during the COVID-19 emergency. Current cases and new cases involving illegal cannabis activity and life-safety issues will take priority at this time. The Permit Center is closed to walk-in traffic in order to maintain social distancing requirements. New complaints can be filed by email or phone, but action may not be taken immediately. Emails and phone calls will be returned as quickly as possible, but a response may take 1-2 business days. We appreciate your patience and cooperation. More information can be found here.

Stay Home. Save Lives.
Stay Home to Stop the Spread of Coronavirus