Shasta County Updates and Resources for COVID-19

City of Redding Department Updates
Shasta County Updates and Resources
City of Redding Department FAQ's for COVID-19
City of Redding Economic Response Plan

The City of Redding is working closely with the Shasta County Public Health and Human Services Agency to keep the community informed about Coronavirus

For latest updates from Shasta County HHSA visit:


Governor Gavin Newsom’s Statewide Stay at Home order was announced last night, Thursday, March 19, 2020. In accordance with this order, Redding City Hall will be closing until further notice, effective Friday, March 20, 2020, at 10:00am.

Redding City Manager Barry Tippin confirms that these essential services will remain in place in the City of Redding during the closure of City Hall:

The utility services: water, wastewater, trash pick-up, the landfill and the transfer station, will remain fully operational with limited changes.

Many services including building and encroachment permits, planning applications, utility customer service, City Treasurer payment processing, and housing services will be available by appointment only and/or will require the use of a drop-box for paper submissions.

Police, Fire and Electric services will remain in place with no changes to emergency calls. However, non-emergency calls may be handled via phone or online as deemed necessary.

The specific contact information and related procedures for each department are under development and are intended to be available prior to 9:00 am on Monday, March 23, 2020.

For questions about critical infrastructure, the Department of Homeland Security has released a memorandum detailing what services fall into that category. More information will be announced as it becomes available.

It is the City of Redding’s goal to share the most up-to-date information on how this will impact City departments and the public at As this is an evolving situation, please know that City departments are working to determine the best way to serve the public moving forward and will make updates here as soon as possible.


The City of Redding and the Redding City Council declare a State of Emergency in an effort to provide the City flexibility should emergency measures become necessary in the weeks to come. This decision falls in line with other local agencies. More information and updates will follow.

The City of Redding is working closely with Shasta County Health and Human Services Agency (HHSA) to provide information to the community about 2019 Novel Coronavirus (COVID-19) or “Coronavirus.” HHSA is the lead agency charged with taking care of the health of our community. According to the HHSA, the current risk to the public in Shasta County is low, however HHSA is facilitating preparedness efforts to assure an effective community-wide response to any future cases. This includes initiating coordination with hospitals, clinics and providers; identifying the resources needed to treat patients and limit disease transmission; and reviewing pandemic preparedness plans.

First and foremost, HHSA officials and the City of Redding are concerned about our community members’ health and safety. As such, it is recommended that community members seek information about the outbreak from reliable sources. There are a significant number of rumors about COVID-19 that are not based on fact. While some reports show that the COVID-19 is growing exponentially, it is important to keep in mind that respiratory illnesses are common this time of year. The Centers for Disease Control and Prevention (CDC) is an accurate source for information regarding COVID-19.

The CDC does not recommend face masks for those who are not sick as a means of protecting themselves from the COVID-19 respiratory illness. Face masks should only be used by people who show symptoms of COVID-19 to help prevent the spread of illness to others, in addition to health workers, public safety workers and people who are taking care of someone in a close setting. As a result of the concern with COVID-19, there is a current shortage of face masks. Please refrain from purchasing face masks unless they are indicated.

The City of Redding, in coordination with Shasta County HHSA, is providing the information below to answer common questions and keep the community informed with reliable facts. Updated information will be provided as it becomes available.

California Attorney General Updates

Recently, California Attorney General Xavier Becerra issued a price gouging alert following recent statewide public health emergency declaration responding to novel coronavirus in California. Californians are protected from illegal price gouging on housing, gas, food, and other essential supplies.

Anyone who has been the victim of price gouging, or who has information regarding potential price gouging, should file a complaint:

  • Call the Office of the Attorney General, Public Inquiry Unit (800) 952-5225
  • Contact their local police department or sheriff’s office

Additional information is also available on the Attorney General’s social media network. 

Office of Governor Gavin Newsom Newsroom

Recently Governor Newsom issued executive orders further enhancing State and Local Government's ability to respond to the COVID-19 Pandemic. To stay up to date on the Press Releases, Executive Orders, Media Advisories, and more visit:

Shasta County Libraries


The highest priority of Shasta Public Libraries is to ensure the safety and well-being of our community as we navigate the circumstances surrounding Coronavirus. Shasta Public Libraries, including Redding, Anderson, and Burney locations, will close public hours, effective 6 p.m. on Friday, March 20, 2020.

In an effort to serve our residents safely, the Redding Library will be offering drive-thru service Monday through Friday, from 9am to 5pm for materials reserved online or by phone. To reserve materials online visit: To reserve materials by phone please call (530) 2457250.

While the libraries are closed, all late fees are suspended and due dates extended during this period. Patrons may continue to enjoy the items they have already borrowed.

The Library currently offers many services online, including e-book and audiobook downloads. Library staff will publish content such as story times, book reviews, library navigation tools and other items of interest on their website at and Facebook

All in-person programs and room reservations are cancelled until further notice.

This time of reduced activity and interaction could be the perfect time for catching up on your reading list, rereading a favorite book or learning a new skill or hobby. Let the Shasta Public Libraries be your guide.

Redding Area Bus Authority (RABA)

There is no higher priority than the Safety of our Customers and Employees. We are in close communication with local public health officials and State and Federal agencies to stay on top of this evolving Coronavirus situation. According to the most recent information from the CDC, for most people, the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low. 

We want you to feel confident when traveling with RABA. As a result, we have enhanced some of our cleaning procedures in the interest of our Customer’s and Employee’s health and safety.

Vehicle Cleaning: RABA has enhanced our vehicle cleaning procedures to minimize exposure. We will now wipe down all interior high-touch and handling surfaces on all vehicles with disinfectant each day prior to public service. In addition, we will continue to detail the entire interior of the vehicle twice per week including disinfection of all surfaces. This goes beyond standard protocols and any federal guidelines.

Illness Reporting: Our contract operator provides regular reports of employees with flu like systems and operational hours missed due to illness. They encourage all workers to be diligent in personal hygiene procedures and stay away from work should symptoms occur. This will help to proactively limit the spread of contagions and minimize risk to all customers and staff.

Thanks to our customers in helping to minimize any disruption of service or spread of this virus.

Shasta County Office of Education

Please visit the Shasta County Office of Education for specific information regarding Coronavirus as it pertains to schools in Redding and throughout Shasta County. The website provides links to individual school sites, where the most up-to-date information regarding your school and available resources can be found.

Additional Resources

Reduce your Risk of Getting Sick!

Shasta County HHSA advises residents to reduce their risk of getting sick by taking measures that are typical of other seasonal colds or flu viruses, including:

  • Wash hands regularly with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Avoid touching eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze using proper technique.
  • Quickly and properly dispose of any tissues used when you cough or sneeze.
  • Stay home and avoid public or crowded areas if you are sick.
  • Get your flu shot to protect against flu or symptoms similar to COVID-19.
  • If you have recently returned from regions with ongoing COVID-19 impacts, monitor your health and immediately contact your physician if you experience flu-like symptoms.

Emergency preparedness is good practice

Emergency Preparedness

Preparing for an emergency is just good practice. If you don't already have a family plan in place, take the following steps to prepare for the possible disruption caused by an outbreak:

  • Make sure you have a supply of all essential medications for your entire family.
  • Make a child care plan if you or a caregiver are sick.
  • Arrange for child-care in the event of a school closure.
  • Determine how you would care of a sick family member without getting sick yourself.

Call 211 or Text 211-211 with questions

2-1-1 NorCal

2-1-1 NorCal is working in collaboration with respective County Public Health Departments to support our communities in whatever way we can during the Covid-19 situation.

For both Shasta and Tehama Counties we plan to:

Provide 24/7 Call support – Call 2-1-1

  • Call Specialists are attending Covid-19 specific training in order to provide 24/7 live answer call support
  • Using interactive voice response (IVR) through dialing 211 to communicate frequently asked questions and provide information that does not need live support.
  • IVR includes a call back option for callers who would like to speak with a specialist but do not want to wait on the line.

Amplify County Public Health press releases and official information via social media (Facebook, Instagram, Twitter).

  • Follow us @211norcal

Provide Text Keyword program

  • Text CORONAVIRUS to 211-211 for national, state and local resources. Local content is communicated to 2-1-1 NorCal through the Shasta/Tehama Health Care Collaborative and County Public Health.

Maintain a resource webpage

Stop the Spread of Germs

Coronavirus Resources for Businesses