Town of Provincetown

FY 2022 Budget

Division 2: Finance

136 Information Systems

Personnel Expenditures

Operating Expenditures

Budget History

Program Description

Town Meeting April 2000 authorized the addition of an MIS Coordinator to town staff. Since that time, the MIS Department has expanded to include a staff consisting of an MIS Director and two full-time staffers.


Since FY2006, the Town has been providing MIS services to Provincetown Public Schools. The consolidation of this function means a single resource is responsible for the 250+ nodes between the school system and the Town. One department overseeing both technology operations is much more efficient than two separate, disjointed systems sharing similar challenges. We look to continue this evolving relationship in FY2022.

Budget Statement

For the B Budget, the MIS Department is requesting an additional $31,100 in line item 558310 Software & Licenses to cover increases in annual maintenance agreements, as well as the addition of several new items. This amount is specified in the FY2022 Additional Budget Request document. Also included is a $5,000 increase in line item 534130 Telecommunications. This will cover the monthly recurring cost of connecting additional municipal locations to the OpenCape network. Lastly, a $3,000 increase has been requested for line item 532100 Training.

Major Accomplishments for 2020

• The implementation of secure remote access, allowing Town staff to efficiently work from home by accessing internal resources.

• The implementation and support of remote public meetings, combining videoconferencing capabilities with collaboration features

• The installation of a new Munis server.

• The ongoing implementation and support of the Town’s online permitting and licensing system.

• The ongoing implementation of OpenGov, a web-based solution that offers transparent data visualization and management reporting of the Town’s financials.

• Mapping updates to structures and parcels.

• The provisioning of user accounts for several new hires, as well as one-on-one training for key enterprise systems.

• The provisioning of various mobile devices and tablets.

• Server and networking upgrades throughout Town

FY 2022 Objectives

  1. The implementation of OpenCape fiber connections in additional town buildings.
  2. The continued expansion of our asset management solution to include mobile devices, tablets, printers, copiers, and other technology equipment.
  3. The replacement of several servers.
  4. The continued support of staff by identifying ways to achieve efficiency through new technology.

Staffing Detail

527115 Hardware Refresh

527115 Hardware Refresh. This line item provides funding to systematically cycle out equipment on a regular basis. It funds lease contracts for desktop and laptop computers, which guarantees a lifecycle of no more than three years. The MIS Department is requesting that this line item also cover replacement costs of server hardware. $62,000 is needed for FY22.

530000 Contracted Serv- Prof/Tech

530000 Contracted Serv- Prof/Tech. The MIS Department requests $5,000 to cover the cost of an annual IT audit.

532100 Training

The MIS Department requests $7,500 to cover the cost of ongoing professional development.

558300 Supplies – Computer Hardware

Printer supplies are centralized, and the MIS Department requests $20,000 for the ever-increasing demand for these consumables. $11,500 is requested for computer and server hardware. A request of $500 is made for office supplies. And $1,000 is requested for telephone MACs (moves, adds, changes)

534100 Telecommunications

Centralizing phone and Internet expenses allows the MIS Department to better manage the Town’s telecommunications infrastructure. $125,000 is requested to fund this line item for FY22, which includes a necessary increase for Internet access. Effective FY20, Barnstable County is no longer funding OpenCape connectivity to community anchor institutions. Funding from this line item will also be used to connect additional Town locations to the OpenCape network.

558310 Network, Software and Licenses

  • This year’s request of $9,000 will allow us to obtain Software Upgrades for new and existing implementations.
  • This line covers the annual subscriptions for security services provided by the SonicWALL firewalls in each location. $12,000 is requested for this purpose.
  • The MIS Department requests $3,500 to cover the annual costs of maintaining the Town’s GIS software from ESRI.
  • Centralized backup that includes cloud-based storage for redundancy is an integral part of our backup strategy. $17,500 covers our maintenance agreement with Barracuda.
  • It is imperative to keep a current license for antivirus software. $4,000 covers our annual maintenance agreement with Symantec.
  • Due to recent major upgrades, the annual maintenance agreement for the AIMS parking software will be $25,000 in FY22.
  • In FY21, major upgrades were made to the Town’s Parking Lot Software. $11,000 is requested to cover maintenance.
  • The MIS Department is requesting $15,000 to cover Server Annual Maintenance for several key systems.
  • Many new modules have been added to Munis recently. $48,500 will cover the ongoing services provided by our annual support contract with Tyler Technologies.
  • The MIS Department requests $60,000 to cover annual cost of our Microsoft Enterprise Agreement.
  • The support cost for the Assessor’s database (PKS) is $8,000.
  • CivicPlus hosts the Town’s website and offers simple content management. For FY22, MIS requests $8,000.
  • $5,000 is requested to fund the Town’s Laserfiche maintenance agreement. Laserfiche is a document management solution that provides efficient workflows in Community Development.
  • $11,000 is requested to cover the cost of the annual maintenance agreement for the ShoreTel phone system.
  • $19,000 is requested to fund the annual maintenance agreement for PeopleGIS, which covers the MapsOnline and PeopleForms service that integrates our GIS mapping data with into the town’s website.
  • $23,200 is requested to fund the annual maintenance agreement for Permitting Software in Community Development.
  • For FY22, MIS is requesting $46,260 to cover the annual maintenance for OpenGov.
  • $15,000 is requested in FY22 to cover our subscription to Adobe software.
  • MIS requests $2,000 to cover our maintenance agreement with Bomgar, which provides us with remote control capabilities of client desktops and servers.
  • We use KACE for asset management and workstation deployment. $3,000 covers associated costs.
  • MIS uses Airwatch to centrally provision and manage mobile devices and tablets. $3,000 is requested in FY22 to cover our annual maintenance.
  • $1,500 is requested to cover maintenance for PowerBroker, which we use for privilege management.
  • $3,000 covers the cost of maintenance of VMWare, which handles our virtual environment.
  • ArchiveSocial captures the activity of the Town’s social media accounts. $4,000 is requested for this.
  • In FY20, MIS began paying maintenance for the Town’s vehicle charging stations through Voltrek. $1,000 is requested for this purpose.
  • MIS request $2,000 for the maintenance of MySeniorCenter, an online database for the Council on Aging.

573200 Books and Subscriptions

The MIS Department is requesting $500 to fund reference material, which includes subscriptions to various industry periodicals, as well as books that provide product literature.

FY 2022 Additional Budget Request

Additional Amount Requested: $3,000

Budget Line: Training (532100)

One Time Only or Ongoing Expense? Ongoing

Description of Additional Program, Product or Service:

This increase covers additional licenses for LinkedIn Learning.

Cost/Benefit Analysis:

This investment extends the Town's access to LinkedIn Learning's vast training library to additional staff.


Additional Amount Requested: $5,000

Budget Line: Telecommunications (534130)

One Time Only or Ongoing Expense? Ongoing

Description of Additional Program, Product or Service:

This increase covers the monthly recurring cost (MRC) of additional OpenCape connections.

Cost/Benefit Analysis:

As part of our strategy to connect additional Town buildings to the high-speed Open Cape fiber network, we have decided to stagger the connections over several years.



Additional Amount Requested: $31,100

Budget Line: Software & License (558310)

One Time Only or Ongoing Expense? Ongoing

Description of Additional Program, Product or Service:

This increase addresses an increase to the annual maintenance for several service providers, as well as the addition of maintenance agreements for others.

Cost/Benefit Analysis:

This line item covers many mission-critical services that require annual maintenance. In FY22, maintenance has increased for Adobe licenses, as well as maintenace for server hardware.