The OpenGov Public Portal User Guide

Learn how to apply for a permit or license online!

What is the OpenGov Public Portal?

The OpenGov Public Portal is a single, online location where you can easily:

  • Submit an application
  • Make an online payment
  • Track the progress of your application
  • Message the Municipality
  • Print your inspection report, permit, and/or license
  • Renew your license

Step 1: Create an OpenGov Account

All users will need an account to access the Public Portal. The same account can be used in any jurisdiction using OpenGov.

Start by opening the new Online Permits and Application Portal

  • Next, click the "Sign Up" option in the top right corner of OpenGov.
  • Next, click the "Sign up using Secure Portal" button and enter your email address and a secure password. Please note: all passwords must be at least eight characters and contain an upper case letter, lower case letter, and number.
  • Finally, click "Sign Up" to create an account.

Step 2: Submit an Application

Submitting an application online has never been easier!

  • Review the available departments in the "Discover Online Services" section of the Storefront. Click the tile or "explore" to open the Department.
  • Review the list of available permits/icenses for the Department. Click "Select" to open the application.
  • Review the information about the permit/license you are applying for. When you are ready to begin the application, select "Apply Online."
  • Complete the questions and upload any relevent attachments. You can save your application as a draft, if needed.
  • When finished, select "confirm and submit" to begin the review process by the City.

Step 3: Make a Payment

With OpenGov, you can pay online or in person!

  • You will receive an email when a payment is required.
  • Click "Pay Online" in the email and log into your account.
  • Choose a payment method from the options listed. Online payments can be completed on this screen. Always check the notes for payment options. Some applications only accept credit card/online payments.
  • You will receive a receipt following the completion of your payment.

Note: If pay in person is an option, the processing of your application does not begin until payment is received.

Step 4: View and/or Print Documents

  • You may receive an email when a document is issued.
  • Click "View Document" in the email and log into your account.
  • Click Print Document and you will have the option to print the document.

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Step 4: Message the Reviewer (if needed)

Have a question about your application? Leave a comment in the application for staff to respond to!

  • Log into the public portal using your credentials
  • Click "My Account" in the upper right.
  • Select Applications from the left hand menu.
  • Select the application you would like to leave a comment for.
  • Input a message in the "Message the Reviewer" text box for the current step of the review process.

Step 6: Follow the Status of your Application

Want to see where your application is in the workflow?

  • Log into the public portal using your credentials
  • Click "My Account" in the upper right
  • Select Applications from the left hand menu
  • Select the application you would like to check the status on
  • The status will be listed on the left hand menu

Frequently Asked Questions

Question: Do I need more than one OpenGov account?
  • Answer: No. One account can be used for all your applications.

Question: Why am I getting an error message when paying by credit card?
  • Answer: The most frequent issues relating to card payments are: insufficent funds, card was declined, the card does not allow for that type of purchase. Please contact your financial institution if you are experincing an issue.

Question: Will I receive email updates about my application?
  • Answer: Yes. You will receive emails when an inspection is scheduled, a payment is due, an attachment is uploaded, and when the permit/license has been issued.

Question: Can I turn off email notifications about my application?
  • Answer: No. Email notifications cannot be turned off.

Question: Can I update my account's contact information?
  • Answer: Yes. Select "Profile" menu option in My Account to update your contact information.

Question: Can I add a picture to my account?
  • Answer: Yes. Select "Profile" menu option in My Account to update your Avatar.

For more information on how to use OpenGov, please visit the public portal help.