Office of Emergency Services
Department Description
The Emergency Services Department's mission is to provide a single point of contact for the notification of emergencies; the receipt of emergency assistance requests; and for the control of coordinated dispatch for law enforcement, fire, and emergency medical services.
Core Services
The purpose of the Emergency Management is to assist, support, and coordinate the agencies tasked with responding to public safety emergencies in Pasco County. They are the first critical point of contact in the efforts to minimize or reduce injury, loss of life, harm to the environment, and property damage due to emergency and non-emergency incidents. The functions that facilitate these core services include:
- Emergency 911, Text to 9-1-1, non-emergency, and after hours Board of County Commissioner (BCC) operations call taking
- Emergency, non-emergency, and after hours BCC operations dispatching
- Coordination of emergencies entering or leaving our County
- Real-time monitoring and notification to internal and external stakeholders of crimes in progress, life threatening calls, and other serious hazards or risks
Budget Summary
Funding Sources
Goals and Objectives
The volume of work for the department is not a performance indicator, but it is able to be utilized in calculating resource requirements and identifying needs.
911 Call Answer Times
The department measures its performance utilizing two national industry standards. We measure and monitor how quickly we answer 911 calls weekly. The national standard is to answer all 911 calls within 10 seconds 90% of the time.
Non-Compliant Call Rates
The second measurement is how well we adhere to the call taking protocols daily. The national standard is to have a non-compliance rate (N Rates) of 10% or less.
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