Service Title: Direct Coordination of Citywide Homelessness and Encampment Response

Council Priority: Housing Security & Homelessness Solutions

Service Description: Citywide strategic response to homelessness, homelessness program performance management, and lead Citywide encampment response

Service Type: Both

Output Measure: Average Number of service requests processed monthly (General and Construction Requests). Average number of EMT operations conducted per month (No Equity Analysis has been performed). Average number of Partial and full closure per month. Average number of deep cleanings per month. Number of Porta Potty and hand washing unit placements per year subject to closure of encampment. Weekly garbage runs (containerized/pile pick ups) The City is working with HUD TA on an Equity Analysis to be complete by the end of year).

Objective Description: Triage reported encampments within 24 hours. Prepare and update outreach reports within 24 hours. Prepare and update Site Assessment forms within 24 hours. Designate high-sensitivity areas in an average of 21 days, where unmanaged encampments are presumed to cause unreasonably high levels of health and safety impacts due to the nature of the location. Designate low-sensitivity areas, where enforcement will not be prioritized. Identify the number of EMT interventions, outreach, education to unhoused residents regarding encampment standards, and fortification and beautification program.

Success Measure: Percent of report encampments triaged within 24 hours. Percent of outreach reports prepared and updated within 24 hours. Percent of site assessment forms prepared and updated within 24 hours. Number of operations in high-sensitivity designated areas. Number of operations in low-sensitivity designated areas. Number of EMT interventions, outreach, and education to unhoused residents.

Service Title: Neighborhood Services Division

Council Priority: Clean, healthy, sustainable neighborhoods

Service Description: The Division helps neighbors at the block level through programs such as Neighborhood Watch and at the Neighborhood Level through Neighborhood Councils and other affinity groups. The team serves as a liaison between the community and City Departments.

Service Type: External

Output Measure: Number of community groups supported; Number of community events/meetings attended by staff monthly

Objective Description: Perform outreach each week in high and very high priority equity neighborhoods toward increasing participation in NC activities. Assist in the organizing and execution of neighborhood clean-ups or Urban Greening events in high and very high priority equity neighborhoods each year to increase participation in Neighborhood Council (NC) activities. Conducting windshield surveys in high and very high priority equity neighborhoods and submitting Oak311 service requests based on those surveys. Track Oak311 Service Requests for high and very high priority equity neighborhoods and present the data at NC meetings each month to help NCs identify priorities for the city to focus on and target. Use Oak311 data and the NC priorities to make elevated service requests to departments. Participate in NEST Teams by providing meaningful input from the community about their identified priorities and coordinate interdepartmental projects based on those priorities. Facilitate community trainings on relevant topics each year in high and very high priority equity neighborhoods. Provide referrals to services, such as social services, housing, employment, etc. in high and very high priority equity neighborhoods.

Success Measure: There will be an increase in monthly participation in NC activities in high and very high priority equity neighborhoods. There will be an increase in the number of residents that participate in these events and the frequency of these events throughout the year. A higher number of Oak311 Service Requests will be submitted in high and very high priority equity neighborhoods each year. Neighbors in high and very high priority equity neighborhoods will better see how their participation in NCs can improve service delivery in their neighborhood. Oak311 Service Requests will be resolved more quickly in high and very high priority equity neighborhoods. The priorities identified by neighbors in high and very high priority equity neighborhoods will be elevated across departments citywide. People in high and very high priority equity neighborhoods will be better trained on how to engage in relevant city programs including emergency preparedness, community safety, urban greening opportunities, and other citywide initiatives. People in high and very high priority equity neighborhoods will see an increase in access to vital social services and have an increased level of trust in local government.

Service Title: Sugar Sweetened Beverage Tax Division services and programming

Council Priority: Clean, healthy, sustainable neighborhoods

Service Description: Promotes food access and equity and work with various City agencies to ensure revenues from the SSB tax are distributed to benefit populations that historically have been disproportionately impacted by SSB consumption

Service Type: External

Output Measure: Total Number of meals served through the Summer Food Service Program. Percentage of Summer Food Service Program sites located in census tracts with more than 50% of students are eligible for free or reduced-price meals. Number of unduplicated Oaklanders served through Community Grants Program. Number of Oaklanders receiving cards from SABA Grocers Food Card Initiative.

Objective Description: Support food distribution and recovery efforts across the city in order to address food insecurity across Oakland. Continue to promote reduced consumption of Sugar Sweetened Beverages.

Success Measure: Percentage of revenues from SSB Tax distributed to benefit populations most impacted by SSB consumption. Number of programs and initiatives implemented to improve health outcomes for targeted populations.

Service Title: Oak311 Communications Center

Council Priority: Clean, healthy, sustainable neighborhoods

Service Description: The Oak311 Communications Center office is a centralized, multi-lingual, one number system available 24/7 for Oakland residents to report infrastructure maintenance routine and emergency service issues, and for information on generalized City Services, public information and other public agency service needs

Service Type: Both

Output Measure: Number of service requests processed annually

Objective Description: Processes 100% of service requests, inquiries, and information about city services, including securing interpretation support when needed and intake such requests within 24 hours upon receipt, into the Cityworks system for the responsible City Division and/or public agency to resolve. Increase outreach among non-English speaking residents and priority neighborhoods with lowest usage of Oak311 services

Success Measure: Percent of requests processed with appropriate language/translation services and intake requests upon receipt within 24 hours. Percentage increase in use of Oak311 services among non-English speaker residents and priority neighborhoods

Service Title: ADA Programs Compliance

Council Priority: Clean, healthy, sustainable neighborhoods

Service Description: Implements policies regarding disability access compliance (excluding employment). Administers the citywide ADA Buildings and Facilities Transition Plan and ADA accommodations capital programs. Reviews City capital improvement and major development projects for access compliance. Responds to ADA grievances. Facilitates reasonable program modifications for customers with disabilities, administering the Auxiliary Aides and Services Program that provides communications services to employees and customers with disabilities. Facilitates, monitors, and implements ADA litigation settlements.

Service Type: Both

Output Measure: Number of capital improvement and major development projects reviewed for compliance access annually; Number of ADA grievances investigated and resolved monthly

Objective Description: Reviews City capital improvement and major development projects for access compliance; Respond and resolve ADA grievances within 30 days

Success Measure: Percent of major development projects reviewed for access compliance; Percent of ADA grievances responded and resolved within 30 days.

Service Title: Agenda Report Management and City Council Meeting Support

Council Priority: Other

Service Description: Manage the City Administrator's Agenda processes, including preparing, reviewing, analyzing, and editing agenda reports and presentations for City Council. Track and coordinate scheduling request review and notification to the City Clerk's office in preparation of Rules and Legislation committee meeting. Prepare pending list of items scheduled to outstanding. Present staff recommendations and respond to questions at City Council meetings.

Service Type: Both

Output Measure: Number of agenda reports prepared/presented to Council and/or Council Committee monthly.

Objective Description: All agenda reports have been vetted by the City Administrator, City Attorney and Finance Department prior to the reports being posted/presented to the public. All agenda reports include a racial equity analysis or statement that indicates how the proposed action will advance racial equity; provides data and metrics that can be used to assess whether or not there have been improved outcomes for racial and ethnic minorities.

Success Measure: Percent of agenda reports generated and reviewed by CAO, City Attorney, and Finance Dept. before posting; Percent of agenda reports generated by CAO that include a racial equity analysis that properly assesses outcomes for racial and ethnic minorities

Service Title: Communications and Engagement

Council Priority: Other

Service Description: All Oaklanders (residents, businesses, and City employees) have access to the information that they need to participate in City programs and services and the opportunity to shape the policies and programs that impact their everyday lives.

Service Type: Both

Output Measure: Number of social media followers across platforms; Number of email subscribers and AC Alert subscribers; Number of annual unique visitors to Oaklandca.gov; Website Readability

Objective Description: Ensure that all Oaklanders can find reliable & current information and services on Oaklandca.gov, on the first try, regardless of device or language.

Success Measure: Percent of website responsive to mobile users; Percent of website translated into top languages that Oaklanders speak; Percent of website readability at an 8th grade reading level or below.