Information Technology

Who we are and what we do

Business Goals

Become a one-stop shop to provide technical resources for business needs analysis, technology acquisition, solution designing, contract negotiations, project management, and support services;

Provide a stable and reliable core technology infrastructure to maintain and advance the City’s technology operations across all business units such as Finance, Public Works, Transportation, Police and Fire Departments;

Lead City Departments in identifying, selecting and implementing appropriate, effective and timely technology solutions;

Invest in ITD’s human capital to cultivate talent resources through education and empowerment to maximize value for the City;

Enhance citizen engagement through technology, providing easy-to-use platforms that advance government accountability and respond to community needs on a real-time basis; and

Install, maintain, and support the mission critical public safety infrastructure.

BUREAUS/DIVISIONS

Office of the Chief Information Officer

The Office of the Chief Information Officer is responsible for the administrative, fiscal, and operational management of the Information Technology Department including project management, human resources management, contract management, fiscal operations (i.e., budgeting, accounting, accounts payable and receivable).


The Reprographics/Print and Copy Services division offers quality full-service document printing and reproduction support to all departments and agencies in the City of Oakland. Capable of producing color or black and white documents from electronic or hardcopy files with state-of-the-art digital equipment.



Operations/Infrastructure

This division supports and provides a full-range of enterprise technology services including end-user computing and communication devices, enterprise servers and storage, Data Centers Infrastructure, Telecommunications Network, and mission critical 911 Public Safety technology solutions, and Help Desk services.

The IT Help Desk serves as the initial point of contact for technology incident reporting, tracking trouble reports, first level problem resolution and answering general IT questions.


The Desktop and Server group supports and aids with issues ranging from desktop software, computer workstation and mobile device troubleshooting and deployment, to back office technology maintenance and support.


The Public Safety Unit provides support for all Public Safety IT needs, and responsible to maintain mission critical systems, 911 Dispatch Centers and Emergency Operations Center. They are also responsible for the mobile applications, fire station alerting systems and public safety end users’ equipment in the police and fire vehicles.


The Telecommunications group supports the City’s wide area network infrastructure providing radio, voice and data communications to all agencies and department throughout the City. The P25 mission critical voice communication radio system, handheld and mobile radios, Microwave Backbone network, cable television infrastructure, and closed circuit television video systems are managed by this division.


The Network group prepares short and long range network, server, and desktop client strategies, and is responsible for the development of the City’s desktop, server and network access security policies, standards, and technical specifications. This group also provides support for the wide area network infrastructure for voice and data communications needed by the agencies and departments throughout the City.



Applications

The Oracle division maintains and supports enterprise applications such as Oracle’s Enterprise Resource Planning (ERP) system, which includes General Ledger, Accounts Payable, Purchasing, Projects, Grants Accounting, Cash Management, Payroll, Human Resources, Time and Labor, Benefits, Contract Management, Budgeting (Public Budgeting and Cloud Service), Internet Procurement, Internet Supplier, and Internet Sourcing. Additionally, the Application Division supports departmental applications such as Business Tax (HDL), Rent Adjustment Program (RAP), and our land based management system for Planning and Building (Accela). Furthermore, our staff of application developers design, develop and implement web and mobile based solutions for our various departments.


The GIS division also provides GIS information to users; researches GIS database accuracy and completeness; develops web applications to access various resources; maintains intranet applications including web content management; performance capacity planning. It also provides GIS information to users; researches GIS database accuracy and completeness; develops web applications to access various resources; and maintains intranet applications including web content management.


The Business Applications/GIS Services group develops and maintains custom business applications including recently developed OPD PRIME (Performance, Reporting, Information and Metric Environment) and Personnel Database (PDB) applications; develop, maintain and support citywide GIS platform; develops web applications to access various resources; maintains intranet applications including web content management. This group also includes the on-going maintenance and support of various third-party, as well as, in-house developed applications.

ORGANIZATIONAL CHART

SERVICE INVENTORY

Internal Services

Citywide Services

Services include installation and maintenance of network, infrastructure, public safety, and other technical applications and database systems. Additionally, the Information Technology Department provides reprographic and telecommunication services for departments Citywide.


Customer Support

Provides desktop support to City employees seeking IT-related technical assistance as well as with installation of technology equipment and devices for City employees.