Service Title: Veterinary Services

Council Priority: Clean, healthy, sustainable neighborhoods

Service Description: Provide medical care for animals owned by Oakland residents who are low-income and/or unhoused

Service Type: External

Output Measure: Number of owned animals who receive medical care monthly

Objective Description: Support low-income people in having/keeping pets by providing veterinary care to at least 250 owned animals annually

Success Measure: Number of animals owned by low-income pet guardians who receive veterinary care annually

Service Title: Shelter Intake and Customer Service

Council Priority: Clean, healthy, sustainable neighborhoods

Service Description: Respond to calls and in-person requests for intake or support of animals and complete intake process

Service Type: Both

Output Measure: Number of public requests for assistance related to animals responded to monthly. Number of monthly intakes of stray and surrendered animals. Number of monthly reunifications of lost animals.

Objective Description: At least 90% of dogs and cats have a live outcome through return to owner, transfer or adoption within an average of 30 days from intake. At least 35% of stray dogs are reunited with their families within an average of 15 days.

Success Measure: Percentage of animals who are adopted or transferred within 30 days from intake. Percentage of stray dogs that are returned to their owner within an average of 15 days.

Service Title: Animal Care

Council Priority: Clean, healthy, sustainable neighborhoods

Service Description: Provide medical care, including spay/neuter surgery, and housing for shelter animals

Service Type: External

Output Measure: Number of animals taken into the shelter monthly

Objective Description: Provide daily necessary care, including food, medical care, and safe and sanitary conditions for 100% of shelter animals

Success Measure: Percent of animals provided necessary care

Service Title: Adoptions

Council Priority: Clean, healthy, sustainable neighborhoods

Service Description: Make it easy for low-income people to adopt dogs, cats and rabbits

Service Type: External

Output Measure: Number of animals adopted monthly

Objective Description: Increase by 10% the percent of animals adopted by families from neighborhoods in zip codes identified in the 2018 Oakland Equity Indicators Report as are more than 60% BIPOC

Success Measure: Percentage of animals adopted from Oakland Zip Codes identified in the 2018 Oakland Equity Indicators Report that are more than 60% BIPOC

Service Title: ​​Animal Services​

Council Priority: Clean, healthy, sustainable neighborhoods

Service Description: Respond to public requests to assist injured wildlife, pick up stray, injured or deceased animals, investigate dog bites or animal cruelty.

Service Type: External

Output Measure: Number of calls for service responded to monthly; Number of monthly events to outreach to low-income areas and encampments

Objective Description: Respond to at least 80% of urgent requests for service from the public to address public safety and animal welfare within two hours; Provide support (food and wellness care) for animals owned by unsheltered and low-income residents through outreach clinics to Community Cabin, Safe RV Sites or homeless encampments at least one-time per month.

Success Measure: Percentage of urgent calls responded to within two hours; Number of clinics held for pets of low-income or unsheltered animal owners monthly