Public Works

Performance Dashboard

OVERVIEW

The Public Works Department at the City of North Port is comprised of four main Divisions: Road & Drainage, Solid Waste, Facilities Maintenance, and Fleet Management.



This dashboard features both performance goals and output measures. Departments set performance goals that support their Core Service Areas. These goals are tracked and measured to ensure high quality service delivery to our residents. Output measures report on the level of service delivery (number of work orders completed, number of acres mowed).


PWorks

Road and Drainage Division

The mission of the Road & Drainage Division is to achieve community outcomes by efficiently maintaining the public infrastructure and providing services to ensure the safety, health and well-being of our customers by:

  • providing on-going public infrastructure maintenance to create a sustainable, aesthetically pleasing and safe environment;
  • ensuring structurally sound roadways to promote vehicular safety; and
  • maintaining and providing reliable public water control structures.

Goal: Ensure timely response to customers.

Measure: Respond to 95% of Customer Requests for Service within 3 business days.


Timely response to the customers we serve is a key priority of our dedicated team.

Goal: Effectively manage the stormwater drainage system to ensure adequate local drainage.

Measure: Rehabilitate swales, retention ditches, and canals (number of linear feet).


Rehabilitating swales, retention ditches, and canals is critical to ensuring adequate drainage.

Goal: Effectively manage the stormwater drainage system to ensure adequate local drainage.

Measure: Design and replace a minimum of one (1) water control structure annually.


The Road and Drainage Division is committed to replacing a water control structure each year. The goal is to have one structure in the replacement phase each year and one structure in the design phase each year (to be replaced the following year).

Operations and Infrastructure Output Measures


Note: October 2022 activities were severely impacted by Hurricane Ian recovery efforts.







Solid Waste District

The mission of the Solid Waste District is to achieve community outcomes by promoting clean and healthy neighborhoods through solid waste management by:

  • ensuring the safety and health of citizens through the proper and efficient collection and disposal of solid waste;
  • exploring viable options to improve solid waste collection;
  • ensuring environmental sustainability through the proper disposal of solid waste; and
  • encouraging citizens to be environmentally responsible to aid in creating an aesthetically pleasing community.

Goal: Effectively manage the City’s solid waste, hazardous waste, and yard waste.

Measure: Pick up minimum 460 Bulk Collections Per Week.


Bulk Collection is a key service to our customers enabling disposal of material that either does not fit into the garbage tote, exceeds the containers maximum weight limit, or does not meet yard waste guidelines.

*Q1 FY2023 Impacted by Hurricane Ian

Goal: Effectively manage the City’s solid waste, hazardous waste, and yard waste.

Measure: Host at least one Hazardous Waste collection event annually.


Solid Waste is committed to hosting at least one hazardous waste collection event each year, providing our residents a safe way to dispose of this material.

Goal: Minimize waste generation and maximize Recycling and Reuse Programs.

Measure: Increase percentage of residential recycling as compared to residential garbage year over year.


Increasing the percentage of residential collection that is recycling, compared to garbage, will indicate a commitment on behalf of the residents to waste reduction and will highlight the success of our recycling and reuse education programs.

*In FY22, residential garbage experienced an increase while residential recycling experienced a slight decrease. FY23 collection has been impacted by Hurricane Ian.

Solid Waste Output Measures

Note: October 2022 activities were severely impacted by Hurricane Ian recovery efforts.



Facilities Maintenance

The mission of the Facilities Maintenance Division is to achieve community outcomes by preserving the character of the community by:

  • ensuring the sustainable maintenance of City buildings to provide a safe, secure and clean environment; and
  • ensuring innovative and cost-effective resource management.

Goal: Provide timely scheduled preventative maintenance and repair services to City Facilities in a cost-effective manner.

Measure: Complete 90% of maintenance work orders within 10 business days.

The Facilities Maintenance Division provides services to all City-owned facilities to maintain the quality of facilities for residents and employees. Services include light construction, repair, and preventative maintenance.

Facilities Maintenance Output Measures


Fleet Management

The mission of Fleet Management is to achieve community outcomes by ensuring City services are delivered using safe and reliable equipment by:

  • providing cost-effective fleet services;
  • effectively and efficiently maintaining the City’s vehicles and equipment; and
  • providing reliable and financially responsible fleet services.

Goal: Ensure the safety and reliability of City vehicles and equipment.

Measure: Complete 95% of Preventative Maintenance jobs each Quarter.

Fleet Management is responsible to maintain and repair all City vehicles and equipment to provide safe operating conditions and to ensure the safety of all employees, residents, and the public.

Fleet Management Output Measures

Preventative Maintenance jobs completed and total Fleet maintenance jobs completed.

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