Parks and Recreation
Performance Dashboard
OVERVIEW
Parks & Recreation Department promotes healthy and socially rewarding activities through the preservation of cultural resources and the provision of diverse, high-quality parks and natural spaces. Our programs, facilities, and amenities not only support the health and well-being of families and youth but also contribute to the economic and environmental prosperity of the City of North Port. We are dedicated to building strong, vibrant, and resilient communities through the power of parks and recreation.
This dashboard features both performance goals and output measures. Departments set performance goals that support their Core Service Areas. These goals are tracked and measured to ensure high quality service delivery to our residents. Output measures report on the level of service delivery (number of work orders completed, number of acres mowed).
The Parks and Recreation department accomplishes its mission by:
- providing recreational facilities and programs that build community and enrich life experiences for all ages;
- ensuring availability of diverse year-round recreational opportunities, community programs and activities; and
- creating a balanced park system promoting health and wellness, and the protection of environmental resource
Goal: Increase community awareness of Parks & Recreation role in health, wellness, equity, and conservation.
Measure: Generate an overall Click-Through-Rate of at least 4% for all Department marketing campaigns.
Click through rate assists the Department in determining the effectiveness of marketing initiatives and level of engagement. Specifically, this measure allows the Department to move beyond reach and determine the level of interaction or engagement that a marketing tactic yields.
Recreation Division
The Recreation Division supports the Parks & Recreation department mission by:
• providing recreational facilities and programs that build community and enrich life experiences for all ages;
• ensuring availability of diverse year-round recreational opportunities, community programs and activities; and
• creating a balanced park system promoting health and wellness, and the protection of environmental resource
Goal: Ensure delivery of high-quality services for the enjoyment of a diverse community.
Measure: Achieve Anything members will rate overall satisfaction of services at 4.0 or higher on a 5-point scale.
FY23 Target = 4.0 or greater on a 5.0 scale
The Recreation Division is committed to providing a quality experience for members. This feedback assists the Department in ensuring a high level of service and satisfaction with equipment and facility cleanliness.
*No surveys for Q2 FY23.
Goal: Ensure delivery of high-quality services for the enjoyment of a diverse community.
Measure: Renters of Recreation facilities will rate overall satisfaction of the rental at 4.0 or higher on a 5-point scale.
FY23 Target = 4.0 or greater on a 5.0 scale
Facilities such as park pavilions and recreation centers are available for rent. This feedback assists the Department in ensuring a high level of service and satisfaction with facility condition and amenities.
Goal: Increase utilization of services offered.
Measure: Increase number of active Achieve Anything memberships (including renewals) compared to the same quarter of the previous year.
FY23 Target = 2.0% average increase
The “Achieve Anything” membership is designed to promote a healthy lifestyle and enhance body and mind. Increased membership can indicate that more users see the value in recreation facilities and are satisfied with the level of service they receive.
Goal: Increase utilization of services offered.
Measure: Increase the number of Recreation facility rentals compared to the same quarter of the previous year.
FY23 Target = 2.0% average increase
This measure assists the Department in determining the effectiveness of public outreach concerning the availability of facilities for rental. Increased rentals indicate more utilization of recreation facilities; revenue received through rentals help offset operating and maintenance costs of facilities.
*First Quarter 2023 facility rentals were severely impacted by Hurricane Ian.
Output Measures
Recreation Centers - Attendance
GMAC = George Mullen Activity Center
MFCC = Morgan Family Community Center
Recreation Centers - Revenues
* Recreation Revenue heightens during the Spring due to Summer Camp Round Up registrations.
Monthly Accomplishments
January 2024
- The Annual Rockin Run N' Roll 5k has 160 participants.
- A new instructor led fitness program, TRX Bootcamp, kicked off classes at the Morgan Family Community Center.
- Summer camp round up was a success with 132 families in attendance and 939 spots filled for our GMAC and Teen Xtreme Summer Camps.
Aquatic Center
The Aquatic Center supports the Parks and Recreation department mission by:
- ensuring a safe and aesthetically pleasing aquatic center;
- providing an accessible facility and recreational opportunities to enhance the quality of life; and
- ensuring availability of community programs and activities.
Goal: Ensure delivery of high-quality services for the enjoyment of a diverse community.
Measure: Aquatic Center passholders will rate overall satisfaction of services at 4.0 or higher on a 5-point scale.
FY23 Target = 4.0 or greater on a 5.0 scale
The North Port Aquatic Center offers annual passes for both residents and non-residents to be able to enjoy the facility by paying a one-time fee each year. Passholders are surveyed on their overall satisfaction of the Aquatic Center and its facilities to ensure the facility is providing quality customer service and meeting the needs of our passholders.
Goal: Ensure delivery of high-quality services for the enjoyment of a diverse community.
Measure: Aquatic Center program participants will rate overall satisfaction of services at 4.0 or higher on a 5-point scale.
FY23 Target = 4.0 or greater on a 5.0 scale
Aquatics Center programs build community through swimmer safety, as well as health and wellness for patrons of all ages. Program participants are surveyed on their overall satisfaction of the program to ensure the Aquatic Center is meeting the needs of our customers.
Goal: Ensure safe operations of the aquatic center.
Measure: The Aquatic Center will receive a passing grade on all examiner safety audit components.
The North Port Aquatic Center is proud to provide a safe experience for all guests. Ensuring that the center passes all safety audits is one way to promote a safe environment.
**Previous audit criteria was on a 4-point scale, now the audit is pass/fail.
Goal: Increase utilization of services offered.
Measure: Aquatic Staff will provide at least 80 hours per quarter of water safety education.
The Aquatic Center educates the community by providing water safety lessons integrated into all programs and offerings to help keep families safe in, on, and around the water. Increased water safety awareness provides the community with preventative measures for water activities and contributes to an overall safer community.
Goal: Increase utilization of services offered.
Measure: Increase number of active passes (including renewals) compared to same quarter of previous year.
FY23 Target = 25.0% average increase
The Aquatic Center annual pass is designed to promote a healthy lifestyle and enhance body and mind. Increased membership can indicate that more users see the value in the aquatic center facilities and are satisfied with the level of service they receive.
Goal: Increase utilization of services offered.
Measure: Increase number of Aquatic facility rentals compared to same quarter of previous year.
FY23 Target = 25.0% average increase
This measure assists the Department in determining the effectiveness of public outreach concerning the availability of facilities for rental. Increased rentals indicate more utilization of Aquatic Center facilities.
Output Measures
Aquatic Center Admissions
The Aquatic Center welcomes thousands North Port residents, and visitors annually. An increase in attendance shows the facility has increased value in the community and provide an impact in the economic development of the community.
Program Attendance
The Aquatic Center offers a variety of programs to serve the different demographic needs of our residents and visitors. Programs include the following: Learn to Swim, Hydro-Fitness, Waves Bootcamp, Sunflower Hour, and other specialized aquatic programs.
Aquatic Center Revenue
Admission fees, annual passes, program fees and snack shack sales support the operations and maintenance of the Aquatic Center.
Monthly Accomplishments
December
- NPAC saw a 43% increase in attendance from 2022.
- NPAC held two recruitment sessions at North Port High School, gathering 20 interested potential lifeguards.
- NPAC certified six community members in First Aid, CPR, and AED.
Parks Maintenance
The Parks Maintenance Division support the Parks and Recreation department mission by:
- ensuring the City parks have maintained grounds and landscaping are safe, aesthetically pleasing and environmentally sustainable;
- maintain and prepare athletic fields to support leagues and community organizations delivery of sports programs; and
- ensuring innovative and cost-effective resource management
Goal: Ensure delivery of high-quality services for the enjoyment of a diverse community.
Measure: Renters of Parks and Recreation pavilions / open space will rate overall satisfaction of the rental at 4.0 or higher on a 5-point scale.
FY23 Target = 4.0 or greater on a 5.0 scale
Park Maintenance is committed to providing excellent outdoor rental spaces for groups and families. Staff inspect and clean rental pavilions and open spaces weekly to ensure patrons have an enjoyable experience. Renters are surveyed on their overall satisfaction of the pavilions to ensure that Park Maintenance is meeting the needs of our customers.
Goal: Ensure delivery of high-quality services for the enjoyment of a diverse community.
Measure: Renters of Parks and Recreation athletic fields will rate overall satisfaction of the rental at 4.0 or higher on a 5-point scale.
FY23 Target = 4.0 or greater on a 5.0 scale
Park Maintenance is dedicated to providing quality athletic fields for children and adults. Athletic Field Staff work daily to provide clean, green, and safe fields. Renters are surveyed on their overall satisfaction of the athletic fields to ensure that Park Maintenance is meeting the needs of our patrons.
*Collection methods for this measure are currently being revised.
Goal: Ensure delivery of high-quality services for the enjoyment of a diverse community.
Measure: Complete an inspection of all playgrounds monthly to ensure patron safety.
The City of North Port is committed to providing safe play spaces for children and families. Completing monthly inspections of all playgrounds by a Certified Playground Safety inspector is one way to ensure safe equipment and play spaces.
Goal: Provide timely maintenance and repair services in a cost-effective manner.
Measure: Complete 75% of non-recurring work orders within 10 days of the request.
Park Maintenance is committed to resolving issues received through the City’s work order process. Work Orders are monitored daily to remedy safety issues and other concerns throughout the park system. The goal of completing 75% of the work orders within 10 days confirms that we are completing the work orders in a timely manner.
Monthly Accomplishments
January
- Installed a new fire hydrant sprayer at the Canine Club.
- Rebuilt a horse pit at McKibben Park.
- Installed new surface material along sidelines and warning track at the Atwater Park baseball fields.
Project Updates
Parks and Recreation has multiple projects around the City. Click on the map to explore and learn more or click here to view the full information table.