Strategic Plan

Village of Lisle | Fiscal Year 2023/2024 Budget


This strategic plan, based on an extensive planning process considering both the Village of Lisle’s present circumstances and its future goals, will serve as a blueprint for decision-making moving forward. The strategic plan contains a vision, strategic performance areas, organizational mission statement, and organizational values. The plan also contains outcome metrics for each strategic performance area that should be tracked to measure progress toward achieving the Village’s overall vision for the community.

Strategic Performance Areas

Performance areas represent the most important issues that must be addressed to achieve the desired future. For each area, a statement of success was developed by the Village Board and the Management Team. The organization will focus on achieving these goals and tracking their progress over the next few years.

Foster Economic Investment

Lisle facilitates investment in the community through responsible, predictable, proactive, and efficient public policies and processes.

Outcome Metrics

  • Number and types of housing units
  • Number of new businesses registered
  • Change in assessed value, by land use category
  • In-Village sales tax per capita
  • Percent change in sales tax, by standard industrial classification code
  • Percent of economic incentive dollars rebated as a percent of total incentive dollars approved
  • Median household income
  • Percent of first staff comments provided within 10 business days for building permits
  • Customer Survey Question – Rating of the Development Services Department services
  • Percent of inspections completed within two business days of requests
  • Average duration of zoning entitlement process
  • Number of business retention visits

Fiscal Sustainability

Lisle’s long-term financial plan utilizes diverse revenue sources to support services, infrastructure, planned initiatives, and to maintain healthy reserve balances.

Outcome Metrics

  • Capital expenditures as a percent of total expenditures
  • Percent of recurring revenues and expenditures forecasted within 10% of actual
  • Village-controlled revenue as a percent of total revenue
  • Percent of total fund balance to total fund expenditures
  • Percent of grant revenues to total infrastructure expenditures
  • Percent of pension assets to pension liabilities
  • Percent change in overall recurring revenues
  • Percent change in overall operating expenditures
  • Percent fund balance to expenditures as compared to fund reserve policy for the General Fund

Safe and Welcoming Community

Lisle is dedicated to developing and supporting sustainable community connections in a welcoming environment.

Outcome Metrics

  • Percent change in the number of code enforcement cases
  • Number and use of Village communication channels
  • Percent of commuters using a travel mode to work other than a personal vehicle
  • Walkability score
  • Percent change in special event permits
  • Community Survey Question – Overall perception of safety in the Village
  • Per capita UCR Violent Crime numbers as compared to regional average
  • Per capita total police calls for service as compared to regional average

Innovative Service Delivery

Lisle empowers staff to deliver high quality innovative services.

Outcome Metrics

  • Change in the number of ways in which the community can access Village services through technology
  • Annual training hours per employee
  • Track market competitiveness through average costs of salary & benefits per FTE and salary ranges
  • Community Survey Question – Overall satisfaction with interactions with Village staff
  • Customer Survey Question – Overall satisfaction with Village services
  • Average response time to service requests
  • Number of employees who complete process improvement/innovation training