760 - Public Safety Communications

City of East Providence FY 2023 Budget Summary

Who We Are:

The East Providence Central Communications Dispatch Center is housed at the East Providence Police Department located at 750 Waterman Ave. The dispatchers, which handle both police, fire and EMS calls, report to the Chief of Police. The Center is staffed 24 hours a day, 365 days a year with dedicated civilian dispatchers.

What We Do:

The East Providence Central Communications Dispatch Center receives all incoming police and fire department emergency and non-emergency calls for assistance. Staff, often working under stress-full conditions, provide the operation of radio dispatching services to the police and fire department. Dispatchers monitor burglar, hold up and fire related alarms. They operate police and fire computer terminals, continually monitoring and overseeing the safety of police officers and fire fighters in the field. Dispatchers coordinate emergency mutual aid from and to the City of East Providence. Dispatchers greet people entering the police station and monitor police department and city surveillance cameras. In 2021, total CAD calls for communications was 46,838. The total number of fire department calls for service in 2021 was 12,846. Total CAD calls from January 1, 2022 through August 10, 2022 were 27,804 and total fire calls were 7,602.