760 - Public Safety Communications

City of East Providence FY2022 Budget Summary

Who We Are:

The East Providence Central Communications Dispatch Center is housed at the East Providence Police Department located at 750 Waterman Ave. The dispatchers, which handle both police, fire and EMS calls, report to the Chief of Police. The Center is staffed 24 hours a day, 365 days a year with 12 dedicated civilian dispatchers. In 2020, dispatchers responded to 37,952 calls for police service and 11,440 calls for fire service. Jan. 1, 2021 through Sept. 2, 2021, the dispatchers responded to 23,859 police calls 8,527 fire calls.

What We Do:

The East Providence Central Communications Dispatch Center receives all incoming police and fire department emergency and non-emergency calls for assistance. Staff, often working under stress-full conditions, provide the operation of radio dispatching services to the police and fire department. Dispatchers monitor burglar, hold up and fire related alarms. They operate police and fire computer terminals, continually monitoring and overseeing the safety of police officers and fire fighters in the field. Dispatchers coordinate emergency mutual aid from and to the City of East Providence. Dispatchers greet people entering the police station and monitor police department and city surveillance cameras. In 2020, dispatchers managed over 49,000 police and fire calls for service.

760 - Public Safety Communications: Council-Approved Budget