Rec Center, Chapman Hill, Chapman Rink, Adult & Youth Programs, Gymnastic

Strategic Plan Goal: Enhanced Livability and Sense of Place

Customer Service Strategy:

The Recreation Division provides efficient city services, effectively maintains city assets, manages growth, is accountable, ethical, fiscally responsible, and collaborates with regional partners to improve the quality of life for our entire community. In summary, the mission for the Parks and Recreation Department is to enrich lives every day.

Core Functions:

The administration and management of activities associated with capital improvements and operations of:

  • Durango Community Recreation Center
  • Chapman Hill
  • Chapman Rink
  • Adult Programs
  • Youth Programs
  • Gymnastics

Budget by Strategic Plan Goal

FY 2023 Total Budget: $5,006,072

FY 2023 General Fund: $1,625,072

Total FTE's: 25

Performance Results:

Parks and Recreation Programs The total number of participants in Parks and Recreation programs and events as well as facility visits and utilization of recreation facilities including the Durango Community Recreation Center, Lake Nighthorse, Durango Gymnastics, Chapman Ice Rink and Ski Hill. Satisfaction level of the above programs and facilities.

Budget by Type:

Source of Funds:

Strategic Operating Actions:

2. Improve operational and financial viability of amenities including Durango Public Library, Parks and Recreation and work of Creative Economy Commission

2.1 Provide effective management, standardization for maintenance and stewardship of parks and open space and enhance the quality of existing Parks & Recreation


2.1.4 Develop recreation programs that are diverse, inclusive, and accessible and also drive attendance and cost recovery.

2.1.5 Attract new and repeat customers to recreation facilities and sporting events.

2.1.7 Explore and analyze funding options for long-term maintenance of parks and recreation facilities and development of new facilities.

2022 Strategic Results:

  • Increased in revenues and program and facility participation
  • Analyzed program and facility survey results and facility ratings (Google, Trip Advisor, etc.)
  • Reviewed programs to ensure diversity, inclusion and accessibility
  • Maintained a 60% or higher customer retention
  • Implemented Chapman Hill Improvements
  • Implemented Recreation Center Improvements

2023 Strategic Deliverables:

  • Hone in on program and facility quality and customer service
  • Ensure facilities are clean and maintained to a high level of standards
  • Ongoing outreach on customer satisfaction
  • Continued program expansion to meet community needs

Service Enhancements:

Addition of four full-time positions to provide a higher level of consistency, customer service and quality to the programs and facilities.

Service Reductions:

Maintaining current service levels.

2022 Positions:

2023 Positions