City Clerk’s Office

Strategic Plan Goal: Engaged Collaborative Governance

Customer Service Strategy:

We care about those we serve and we proactively, efficiently, thoughtfully and within the rule of law work to produce, preserve and provide access to the records of the City. We Exist to Assist. The focus of our department is to preserve Council meeting operations, responding and fulfilling customer needs and maintaining licensing and records to support Durango residents and businesses.

Core Functions:

Manage and produce City Council agendas and minutes
Administer City records management and meeting management processes
License businesses, liquor, marijuana and special event liquor permits
Administration of the City boards and commissions
Fulfill open records requests
Administer elections
Manage the codification of the Municipal Code

Budget by Strategic Plan Goal

FY 2023 Total Budget: $674,328

FY 2023 General Fund: $132,828

Total FTE's: 4

Performance Results:

% of contracts and agreements executed within 30 days of Council approval Demonstrates timely completion.

% of record requests provided within 24 hours. Response time related to requests demonstrating expediated response times.

% Council & Board Meeting Agendas Posted The transparency of all Board meetings demonstrating high level of public trust.

Budget by Type:

Source of Funds:

Strategic Operating Actions:

1. Community outreach consistently indicates a strong desire to preserve and cultivate a sense of place and vibrancy as Durango grows

1.1.1 Respond respectfully and promptly to all communications from public as Durango continues to grow and evolve.

1.1.2 Continue to streamline and add online availability for business license applications to innovate and provide ease of access.

1.1.3 Partner with Community Development Department, Parks and Recreation Department, Library Department, and Information Technology Department to conduct regular licensing update meetings with local businesses, special event permitting information meetings and expanded internal training opportunities for agenda management and tracking software.

1.1.4 Deploy GOV Q/A software to streamline and improve response time for Open Records Requests.

1.1.5 Strategically cross train staff to maximize resources and provide exceptional service to the community during employee vacation periods.

1.1.6 Utilize electronic flyers and electronic bulletin boards to provide election information, agenda and meeting information, court dockets, bid availability, city projects and programs, job opportunities, boards and commissions and more.

2022 Strategic Results:

Electronic bulletin boards in place in lobby showing agendas, schedules of meetings, court related information, bid opportunities with the city and career opportunities. Also showcased the Airport Terminal expansion plan and information on food tax and sales tax programs.

2023 Strategic Deliverables:

Continued updates to the kiosk to be installed in the fall of 2022 to provide expanded access to city functions for those without computer and/or internet access.
Improving the Records Request process for ease of access for citizens searching for city information.