Information Technology

Strategic Plan Goal: Financial Excellence & High Performing Government

Customer Service Strategy:

To provide innovative technology solutions supporting city employees in delivering quality services with a sense of warmth and friendliness to city staff and community, in alignment with city Core Values and the Strategic Plan, measured through user surveys and analytics.

Core Functions:

  • Secure City network infrastructure and computer systems from cyber threats.
  • Providing technical resources to assist in accomplishing the City’s mission and strategic goals.
  • Keep the City connected and available via critical infrastructure
  • Provide comprehensive GIS services to internal and external customers.
  • Support, implement, and administer internal business applications and public-facing applications.
  • Drive innovation and transformation in Durango’s operations through experimentation, training, and culture change.

Budget by Strategic Plan Goal

FY 2023 Total Budget: $3,356,413

FY 2023 General Fund: $3,356,413

Total FTE's:16

Performance Results:

 IT Business Survey Results This metric measures performance for IT Satisfaction and Value, and for Understanding Needs, Communicating Effectively, Executing Requests and Training Effectively, as ranked by manager-level staff and above.

IT End User Survey Results This metric measures performance around Business Enablement, IT Communications, IT Services, Applications Suites.

Availability, Reliability of IT Infrastructure This metric measures performance of the City’s operational commitment to infrastructure resilience, security and availability of data, applications, and internet, including during scheduled maintenance windows.

Budget by Type:

Source of Funds:

Strategic Operating Actions:

3.1 Leverage technology to deliver faster and more convenient services.

3.1.1 Implement programs to reduce organizational and cyber-security risks.

3.1.2 Conduct Annual Business Vision survey to assess and benchmark Overall Stakeholder Satisfaction, IT Capacity Satisfaction and Satisfaction of Departments.

3.1.3 Conduct Annual End User Satisfaction survey to assess and benchmark Business Enablement, IT Communications, IT Services and Applications Suite.

3.1.4 Gather monthly, quarterly, and annual metrics on availability of IT infrastructure including Scheduled and Unscheduled Network Downtime.

3.1.5 Ensure a secure, resilient, and sustainable IT infrastructure by initiating and administering a Capital Infrastructure Replacement Program that proactively budgets for lifecycle-based IT network infrastructure replacement.

2022 Strategic Results:

  • Developed network layer 3 project for mid-year appropriation.
  • Reviewed solutions for an improved “work from anywhere” experience
  • Upgraded Innoprise to City Suite system upgrades. Migrating our on-premises OnBase installation to the Hyland Cloud.
  • Increased security surrounding credit card payments with EMV technology in iNovah and RecTrac.
  • Added eight new library databases and services for public users.
  • Deployed segmented network at SRWRF and WTP. Develop Service Desk service levels.
  • Over-hauled IT security policies and procedures.
  • Scheduled Business Vision survey for December of 2022
  • Scheduled End User Satisfaction survey for August of 2022
  • Developed IT replacement fund, beginning desktop / laptop rollouts and fine-tuning programming needs.
  • Implemented additional IT infrastructure into the replacement fund.

2023 Strategic Deliverables:

  • Further develop Technology Replacement Program
  • Deployment of cloud phone solution
  • Deployment of better “work from anywhere” technologies
  • Security Audit and Remediations
  • Conduct Business Vision Survey
  • Conduct End User Satisfaction survey
  • Continue compiling monthly, quarterly, and annual metrics on availability of IT infrastructure
  • Enhanced workflow for the identification and adoption of business applications
  • Continue to provide excellent technical services to the City of Durango

Service Enhancements:

  • Cloud VOIP phone system migration project
  • On call stipend
  • IT replacement fund increase
  • Dell warranty extension for storage platform
  • Software Maintenance increases are coming in higher due to inflation
  • Microsoft Licensing, Veeam Backup, Harris Innoprise
  • Trakstar

Service Reductions:

  • Successful VOIP system migration project will result in reduced infrastructure, maintenance, and upgrade costs in 2024 and beyond
  • Successful remote work technology will result in reduced infrastructure and maintenance costs in 2024 and beyond

2022 Positions:

2023 Positions