City of Diamond Bar Budget

Fiscal Year 22/23

PERFORMANCE MEASURES


OVERVIEW

The Performance Measure Initiative is an organization-wide effort to measure, analyze, improve and report on programs and services provided by the City of Diamond Bar. Performance measures help assist in setting targets, define strategy, and provide focus. Performance management is an ongoing, systematic approach intended to improve results by integrating objective evidence with decision-making processes.


The City of Diamond Bar has identified meaningful operational performance measures and targets directly related to the City Council's 2021-2024 Strategic Plan. These performance measures have been derived through a variety of sources. Representatives from each city department worked in a collaborative effort to identify measures, gather metrics and set targets.


The City will continue to build upon existing performance measures while empowering data-driven decision making throughout all levels of the organization.

RESPONSIBLE STEWARDSHIP OF PUBLIC RESOURCES

GFOA BUDGET AWARD


ON TRACK

Target: Yes


Government Finance Officers Association (GFOA) established the Distinguished Budget Presentation Awards Program to encourage and assist state and local governments to prepare budget documents of the very highest quality that reflect both the guidelines established by the National Advisory Council on State and Local Budgeting and the GFOA's best practices on budgeting and then recognizes individual governments that succeed in achieving that goal. The City strives to receive this award each year.

GFOA FINANCIAL REPORTING AWARD


ON TRACK

Target: Yes


The GFOA established the Certificate of Achievement for Excellence in Financial Reporting Program (COA) in 1945 to encourage and assist state and local governments to go beyond the minimum requirements of generally accepted accounting principles to prepare annual comprehensive financial reports that evidence the spirit of transparency and full disclosure and then to recognize individual governments that succeed in achieving that goal. The City strives to receive this award each year.

CSMFO BUDGET AWARD


ON TRACK

Target: Yes


The California Society of Municipal Finance Officers (CSMFO) Budget Awards Program is designed to recognize agencies that have prepared a budget document that meets the highest criteria and standards applied to municipal budgeting. The City strives to receive this award each year.

OPEN, ENGAGED AND RESPONSIVE GOVERNMENT

MISAC EXCELLENCE AWARD

ON TRACK

Target: Yes


The Excellence in IT Practices Award is intended to foster and recognize outstanding governance and operation practices. The City's Information Systems Department has received the Municipal Information Systems Association of California (MISAC) Excellence in IT Practices Award 15 times. The detailed review process examines each applicant's operations, including budget and strategic planning, customer satisfaction, and project management to gauge success. The City strives to receive the highest level of achievement each year.

PUBLIC RECORDS REQUESTS - RESPONSE TIMES


MEETS STATE LAW

Target: 7 days or less


Prompt access to public records is required by the CPRA (Government Code 6253). However, agencies have 10 days to respond to the request, either providing the information, or may provide a detailed explanation as to what information may be released or what cannot because it is protected by law. The City strives to response to public records requests in 7 days or less.

CUSTOMER SERVICE SURVEY RATINGS


ON TRACK

Target: 4 and above


On July 1, 2021 the City launched a customer service survey along with an appointment-based service model. The survey asks basic questions about the customer experience and uses a graphical "happy-or-not" interface to rate the service. On a scale of 1-5, with 5 being the happiest with service, the City's rating currently stands at 4.8.

SAFE, SUSTAINABLE AND HEALTHY COMMUNITY

TOTAL PART 1 CRIME

ON TRACK

Target: Decline


Since incorporation, the Diamond Bar City Council has made public safety its top priority, maintaining a fully funded contract law enforcement program with the Los Angeles County Sheriff’s Department. This commitment has resulted in Diamond Bar’s standing as one of the safest communities in the San Gabriel Valley.

URBAN FOREST


ON TRACK

Target: Maintain


The community urban forest is the City of Diamond Bar’s largest, most visible, and one of its most important natural resources. The Public Works Department maintains over 10,000 parkway trees throughout the city. Both environmentally and aesthetically, trees make the City of Diamond Bar a better place to live.


The City of Diamond Bar has proudly been named a Tree City USA since 2000. The Tree City USA program is designed to recognize those communities that effectively manage their public tree resources, and to encourage the continuation of community tree management based on Tree City USA standards.

PAVEMENT CONDITION INDEX


ABOVE AVERAGE

Target: 68 and above


The Pavement Condition Index (PCI) is a numerical index between 0 and 100, with 100 representing the best possible pavement condition and 0 representing the worst possible pavement condition. The PCI is an industry-standard indicator used to determine the health of a given section of pavement and the type of maintenance required, if any. The City of Diamond Bar maintains an aggressive preventive maintenance program to keep the roadways in good condition. The City’s PCI is consistently above-average when compared to surrounding cities of similar size. In the short term, our goal is to achieve and maintain the Citywide PCI at 68 or above. Assuming a consistent availability of annual special funds, an average annual rise in construction costs, and no further deferred projects due to unforeseen circumstances, the City should be able to increase its PCI and achieve this goal. Our long-term goal is to increase the Citywide PCI to 70 or above. This would require the allocation of additional funding to expand our annual roadway maintenance program.