Police Department: Patrol


The Patrol Division consists of patrol officers and supervisors. The patrol officers work a 10.5-hour shift with a rotation schedule of 4 days on followed by 4 days off. The 10.5-hour shift allows for overlapping of shifts during the traditional busier times of the day which assists in our goal of being a proactive police department.

In order for the Patrol Division to efficiently and effectively provide services, we have the City of Eau Claire divided into three geographical boundaries (called districts) where officers are assigned to a specific district for the year. For purposes of police services, the City districts are identified as the North, West and South Districts.

The Community Service Officer (CSO) program started in 1995 as a part of a budget savings initiative using mainly part-time civilian employees. Their main duties consist of parking enforcement and animal control.

In July of 2021 the Police Department added a Co-Response Coordinator to our Patrol Division. The Co-Response Coordinator’s main responsibilities include assisting patrol officers with community members who may be experiencing critical mental health issues and/or in need of AODA services.


  • Support the City of Eau Claire Strategic Plan.
  • Utilize a Community Oriented Policing Philosophy platform as a foundation for providing the community with 24-hours a day police service.
  • Engage the community (specifically communities of color and disenfranchised populations) to hear and identify concerns, strengthen public trust and improve legitimacy.
  • Increase specialized training opportunities for our officers focused in areas of bias, fair and impartial policing practices, strategies with people in crisis, and de-escalation strategies.
  • Prioritize increased knowledge of our “best practice” policies and department procedures.
  • Engage officers and community members to improve department transparency.
  • Promote the physical and mental well-being of employees.
  • Incorporate Co-Response Coordinator as another tool to address mental health and AODA issues.


  • Officers will identify proficient/successful strategies to keep the community safe while providing members with an exceptional quality of life.
  • Officers will be encouraged to participate in listening/conversation sessions.
  • Officers will also be proactively interacting with community members during foot patrol, bike patrol, general patrol, proactive initiatives and at community events.
  • Continue to enroll multiple officers in the week-long Crisis Intervention Training.
  • A portion of payback time will be dedicated to officer training allowing more officers to receive training in “non-traditional” police training topics such as de-escalation and topics aimed at improving cultural comprehension.
  • Quarterly Unified Tactic trainings will incorporate de-escalation strategies to include scenario-based trainings.
  • Continue working with our Procedure Manual Committee to review and update procedures.
  • Officers will be attending neighborhood meetings, be involved in community committees, and proactively engage with members of the public to improve transparency on policing in the City of Eau Claire.
  • Officers are provided with professional resources to keep their mental well-being in check.
  • Co-Response Coordinator will continue to partner with the patrol division in identifying, analyzing and implementing strategies to address certain community members in mental health and/or AODA crisis.

Police Department Patrol Expenditure Summary