Police & Fire Communications

Safe

Police

FY2024 Budget

Program Budget Overview

Description

  • The Police and Fire Communications program addresses the SER Safe goal and its outcome “Prevent crime, alleviate harm, and improve quality of life for community members and visitors while minimizing disparate impacts on community members of color and considering the needs of different cultures, individuals, and community values.” This program is comprised of answering and processing emergency, and non-emergency, calls for service from the public and initiating public alert and warning notifications during emergencies and natural disasters.

Summary of 2024 Budget Enhancements/Realignments:

  • Police technology staff (3 FTEs) have been realigned to the Innovation & Technology Department.

Sustainability, Equity and Resilience (SER) Goal area: Safe

  • Objectives
    • Prevent crime, alleviate harm, and improve quality of life for community members and visitors while minimizing disparate impacts on community members of color and considering the needs of different cultures, individuals, and community values.

Program Outcomes

  • Efficient response to public safety calls for service.
  • Accurate triage of incidents resulting in appropriate resource response.
  • Efficient and accurate transmission of emergency alerts to the public.
  • Staff access to latest technology and equipment for job performance.
  • Ensure equal access to emergency resources and information.

Measurements

Potential KPIs include:

  • 90% of emergency, 911, calls are answered within 15 seconds.
  • 90% of high-acuity fire and medical calls are processed within 60 seconds.
  • # of opt-ins for alert and warning language translation app.
  • Total # of calls for service.
  • # of text-2-911 calls processed.
  • Equipment and technology meet or exceeds National Emergency Number Association, NENA, standards.