HR Operations & Learning

Description

The HR Operations & Learning team supports employees and managers across the city and executes foundational HR transactions ensuring timely and accurate workforce administration, onboarding, and offboarding. Learning delivers training solutions to city employees which are aligned with the city’s organizational effectiveness framework. The team provides customer service and triages employee issues to escalate appropriately. The team provides specific support to department leaders regarding the full spectrum of HR services, with deepest focus on manager support and development, manager foundation training support, employee performance issues, performance review and employee grievance and discipline.

Sustainability, Equity and Resilience (SER) Goals & Objectives

Responsibly Governed

• Enhances and facilitates transparency, accuracy, efficiency, effectiveness, and quality customer service in all city business.
• Models stewardship, resilience, and sustainability of the city’s financial, human, information, and physical assets.

Program Outcomes

• Reduction in employee issues due to clarity of expectations and tools for intervention to improve employee performance
• Low number of need for employee data updates by managers re: structure or org, job titles, etc. (data quality)
• Survey new employees re: access, setup, new employee learning
• Employee training survey ratings (impact)

Measurements

• # of employee transactions in system, all types and specific types (analysis).
• Volume of union and manager interactions related to employee performance.
• # of training courses, number of courses/sessions delivered, by type.
• Functional data reports provided within HR and to other city users.