911 Emergency Telephone System

Provide advanced comprehensive 911 emergency telephone services to ensure that Cabarrus County is a safe community in which to live, work and visit.

In order to provide enhanced emergency 911 telephone services to telephone users as required by FCC regulation, the state of North Carolina enacted General Statute(s) 62A-32 through 62A-32. These statutes established a state board to track and regulate the expenditure of funds received from the wireless telephone system carriers. Laws and/or regulations have been enacted to require certain things from these carriers including the ultimate provision of Automated Name Identification (ANI) and Automated Location Identification (ALI) when a 911 call is placed from a mobile telephone.

The Cabarrus County Sheriff’s Office Public Safety Answering Point (PSAP) is designated as the central answering point for all wireless 911 calls routed to Cabarrus County and landlines outside Concord and Kannapolis. Subscriber fees have been added to each cellular phone subscriber to help pay for these upgrades. The expenditure of the Wireless Emergency Telephone System funds is limited to certain expenses directly associated with the delivery of 911 services.

The Cabarrus County system includes the Intrado Intelligent Emergency Network (IEN) 911 System. Cabarrus County has installed a fully managed solution offering emergency call delivery and data management services over an Internet Protocol (IP) network. The IEN infrastructure was designed to work with existing legacy equipment and is integrated, operated and maintained to the public safety class standards. IEN lays a foundation for the development and implementation of innovative applications and services that will advance the capabilities of public safety communications and eliminate many of the challenges. This system also enhances the interoperability through the entire chain of 911 centers.

Communications continued to exceed the State Standards for 911 calls being dispatched within 10 seconds or less, 90% of the time. FY22 we are expected to be near the 99 percentile.

• Overall call volume decreased in large part due to the implementation of a phone tree, which allowed automated transfers to specific divisions bypassing the communications division.
• CAD Dispatched calls for service also decreased due to the implementation and integration of NG911 ESInet, which allows a reliable network to support and transport 911 calls. Essentially, 911 calls made by use of a cellular phone are more efficiently routed to the proper jurisdiction instead of being transferred by personnel after obtaining location information.

FY 2023 numbers are projections