Town Hall Re-opening

(Updated August 14, 2020)

Message from the Town Administrator,


Since early February 2020, the Town has been planning for and responding to the issues presented by the COVID pandemic. For employees of the Town, the challenges of the pandemic have meant a new work dynamic for all of us, whether emergency personnel, field staff, operational and administrative support staff, and program personnel. While Town offices may not have been open to the public, employees have been working to keep the Town’s operations, programs and services running. Some functions require employees coming into the office while others can be managed effectively by employees from their home. With most transactions available on-line and with dozens of meetings held weekly on the Zoom video platform, I can confidently and proudly say that the Town of Brookline never closed for business during the COVID pandemic.


At the same time, we have been planning to re-open Town Hall and other municipal buildings in a gradual way that protects the safety of our employees, their families and the public. Beginning on Monday, August 17, we will open and staff the Town Hall lobby on a part-time basis each day with a concierge desk to check-in visitors and facilitate appointments for certain Town services and functions. The following week, the Town Hall will host early voting for the upcoming state primary election in the conference room off of the main lobby.

Below is more detailed information about the hours and nature of Town Hall access, along with required protocols to keep everyone safe. Additional hours or greater access to Town Hall and other municipal buildings will depend on the status of the virus in Brookline and other factors. We will go slowly and cautiously, evaluating all of the available information from the Commonwealth of Massachusetts and the Brookline Public Health department.


Stay healthy and Safe,


Mel Kleckner


TOWN HALL PUBLIC ACCESS

TOWN HALL PUBLIC ACCESS HOURS

Initial (August 17-September 4): Town Clerk, Treasury and Select Board open by appointment only


Appointment Hours: Monday - Thursday 10:00 a.m. - 2:00 p.m. Friday from 10:00 a.m. - 12:30 p.m.


Other public on-site activities:

  • Early Voting August 22 - August 23 from 8:30 a.m. -1:30 p.m., August 24 - 26 from 8:30 a.m. - 4 p.m., August 27 from 8:30 a.m. - 8: p.m., August 28 from 8:30 a.m. - 12:30 p.m.

  • Filing of Warrant Articles - the warrant closes at Noon on Thursday, September 3, 2020. Please make your appointments in advance of the final close of the warrant.

Intermediate (September 8 - Indefinitely): All Town Hall Offices open by appointment only


Appointment Hours: Monday - Thursday 10:00 a.m. - 2:00 p.m., Friday 10:00 a.m. - 12:30 p.m.

1st - 6th Floors Appointment Only


Long Term:

As public health measures dictate, there will be longer hours for Town Hall with continued appointment only access to the building.

Other Town Buildings will open as safety protocols and installations are put in place.


Town Hall Protocols

When visiting Town Hall for an appointment, you should wear face coverings, maintain 6 feet for social distancing, and wash your hands/use hand sanitizer upon entering and exiting the building. Town staff will also be wearing face coverings and washing their hands frequently.


All visitors must check in with the Town Hall concierge on the first floor. The visitor will review the COVID Self Certification and the concierge will take their temperature and confirm appointment information.


We encourage residents to continue to use our online resources and the drop box at Town Hall. For your convenience, there will also be a Drop Box at the Concierge Desk.


Office occupancy is still at 50% unless departments have received public health exemptions due to operational needs. At this time, the Municipal Service Center, Public Safety Building and Public Health Building will remain closed to the public.

Assessors: Click here for appointments

While most business can be accomplished remotely either online, by telephone, or through Zoom meetings, we will schedule in-person meetings for critical needs only.


Building: Click here for appointments

Most business can be performed online, by telephone, email or a zoom meeting.

Building Department – General Questions – (617)730-2100

Public Buildings Division – General Questions - (617)730-2420


Finance: Click here for appointments

Our divisions (Assessing, Comptroller, Purchasing, and Treasury) have been working throughout the pandemic. The Treasury windows are open but payments should be made online, via mail, or left in the drop box at Town Hall.


Public Works: Click here for appointments

Our services have continued with little interruption during the COVID-19 crisis. Our office and facilities are staffed during regular business hours. Public access to our office is restricted to appointment only. For detailed information regarding services, programs, operations and contact information please visit the Brookline DPW webpage.

BrookOnLine – Customer Service Tool

We continue to encourage residents to use our custom app BrookOnLine to report information, request service, sign up for notifications and make payments.


Select Board/Town Administrator: Click here for appointments

The Select Board/Town Administrator’s Office continues to operate remotely and in-person Monday - Thursday from 8:00 a.m. - 5:00 p.m. and Friday from 8:00 a.m. to 12:30 p.m. This office handles all licensing, Town Meeting Warrant Article submissions, and general questions and comments regarding the town administration.

Select Board General Questions: (617) 730-2202

Select Board Licensing Questions: (617) 730-2203


Town Clerk: Click here for appointments

Our office continues to provide Clerk, public records, election and Town Meeting services during the pandemic. With re-opening to the public, we will be able to provide easier access to transactions by appointment or (617) 730-2010.

Treasurer/Tax Collector: Click here for appointments

Our offices are open Monday through Friday, but at reduced in-person staffing levels. Please use the online portal to look up or pay bills. Payments can also be made by mail or dropped in the drop box at Town Hall. Appointments are for critical needs only, e.g., registry hold releases. Please call Treasury’s main line at (617)730-2020 or email.

Department Availability

Human Resources: Click here for appointments (coming soon)

Where the needs cannot be met through an online or remote interaction we will set up an appointment to meet with candidates, employees, or retirees. For Benefits please contact Kayla Toleno at ktoleno@brooklinema.gov or (617)730-2117, Leave & Disability Ryan Kasala rkasala@brooklinema.gov or (617)308-5505. Employee COVID-19 questions and documents may be submitted to HRCOVID19@brooklinema.gov


Planning & Community Development: Click here for appointments (coming soon)

A representative from the Regulatory Division is present during normal working hours to respond to general zoning questions, and a Preservation Planner is available in the office Monday through Thursday 8:00 a.m. to 5:00 p.m. All other personnel are working remotely and will continue to respond to questions and requests for information.

Main Contact

Linda Hickey: lhickey@brooklinema.gov (617)730-2131

Derick Yung: dyung@brooklinema.gov (617)730-2130


Additional Planning Department contacts can be found here.



School Department

The central office staff of the school department continues to operate remotely and in-person at our offices in Town Hall and at 2 Clark Road. We are available to assist families and school staff if you have any questions or need assistance. Our office is staffed from Monday through Friday from 8:00am to 4:00pm.

For school registration questions, please email or call 617-264-6492.

For school human resource questions, please email or call 617-730-2431.

For any other general questions, please call 617-730-2401.


Town Counsel

The Office of Town Counsel continues to conduct business remotely. Staff are available by email or telephone as always, and will continue to monitor their email regularly. Please do not send correspondence by facsimile, as it is not likely to be received timely. If you need general assistance or to reach a particular staff member for whom you do not have contact information, please email Kerry Fleming at kfleming@brooklinema.gov or leave a message at (617) 730-2190.


PUBLIC HEALTH BUILDING

Diversity Inclusion & Community Relations: Click here for appointments (coming soon)

All in person public presentations and events have been suspended until further notice. Where possible the Office has used online platforms to host virtual events as well as supported other organizations’ efforts in those areas. All other ODICR services will continue to be available remotely and the Office continues to support Boards and Commissions under its purview as they meet remotely. However If a circumstance can’t be addressed remotely, an appointment may be arranged. If you are filing a complaint please consider using the online compliant form https://www.brooklinema.gov/FormCenter/Office-of-Diversity-Inclusion-and-Commun-8/Brookline-Discrimination-Report-Form-63.

Contact can also be made by email lgellineau@brooklinema.gov and by phone (617)730-2326. To ensure your communication reaches the appropriate staff, please be as specific as possible regarding your need.

Health Department: Click here for appointments (coming soon)

Our response to the COVID-19 crisis is happening around the clock. Our office has been and continues to be fully staffed working both in the office and remote during regular business hours. We are conducting inspections to ensure COVID-19 compliance and essential inspections. Public access to the Health Department is restricted to appointment only. Please contact (617)730-2300 with any questions or requests for additional information or to schedule an appointment.


Technology:

The department has been working throughout the pandemic to stand up the Emergency Operations Center, secure and distribute laptops to Town employees for secure remote access, augment the Town’s infrastructure, add services, and increase remote meeting capacity through Webex and then Zoom. Our office is closed to the public. Please visit the Town’s website at: www.brooklinema.gov or our COVID-19 site at https://brooklinecovid19.com/


Veterans Services:

The Brookline Veteran Service Department has been working both remotely and in-office during COVID-19. While most services can be accomplished remotely, in-office appointments are available as needed. Please email BmcGroarty@brooklinema.gov or call (617)730-2112.


OTHER BUILDINGS

Council on Aging:

The Brookline Senior Center is open on a limited basis for essential services. The Council on Aging staff is working both in the office and remotely Monday –Friday 8:30 a.m.- 5:00 p.m. to answer questions, provide social services, and connect the public to resources. Council on Aging, transportation, and food insecurity programs are fully operational at this time. The public is encouraged to leave a voicemail at (617)730-2777, and calls will be returned during regular business hours.


Public Libraries of Brookline:

Though closed to the public, we are working behind the scenes to offer the following services; curbside pickup, book drop returns, interlibrary loans, virtual programs, and socially distant summer reading events and activities Click here for Contactless Pick Up.


Fire and Police:

As of now the police lobby remains closed to the general public, however the dispatch desk is staffed 24/7. When you enter the main lobby there is a call button to press for service. When the Lobby does open to the public, the Traffic Window will open for Cash transactions only and will follow a socially distanced protocol by appointment only, including violators waiting outside the building until a clerk is available. All hearings will continue to be conducted remotely.


Recreation:

Staff is working both in the office and remotely in order to meet the needs of our community. However, in order to mitigate the spread of COVID-19 we prefer to communicate with individuals via virtual meetings, phone calls or via email. If you call our office and get our voicemail, please leave a message. We will respond.


Contact the Recreation Department to make an appointment with a staff member or for general inquiries, recreation@brooklinema.gov or (617)730-2069.

Contact specific inquiries as follows:

Leigh Jackson, Recreation Director;

Jon Lewitus (Programs)

Resource Manager (Facility Operations) Tyler Radicioni,

Gerry Kelly, Business Manager (Permits).