Call Management Center

The advent of COVID-19 and the push towards remote capabilities, rather than in-person interactions, the Anoka County License Centers have been inundated with phone calls for service. This has had a detrimental effect on License Center customers as well as staff members. To increase efficiency in answering call-in questions, while also being able to service customers on-site in an expedient manner a new call-management center is being planned. All calls to the License Center will go through the new call management center and will be routed according to the service desired by the customer. This call management system is already in place at Anoka County and is currently used by the Property Tax department and Human Services to help alleviate customer wait times and reach a live service representative.

Five Year Spending Plan